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Workflow ¤×Í ¡Ò÷ÓãË颺ǹ¡ÒøØáԨ·ÓãËéâ´ÂÍѵâ¹ÁÑµÔ àªè¹ ¡ÒÃäËŢͧàÍ¡ÊÒÃà»ç¹ä»ÍÂèÒ§Íѵâ¹ÁѵÔ
Workflow Management System (WMS) ¤×Í System ·Õè¤èͨѴ¡Òà Workflow ¹Õéàͧ
à»ÃÕºà·ÕºÃÐËÇèÒ§¡Ò÷ӧҹ´éÇÂÁ×͡Ѻ¢ºÇ¹¡ÒÃÍѵâ¹Áѵ ¡è͹ÁÕ Workflow
Manual Process
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    oEmbedded Workflow : ¤×Í Workflow ·Õè½Ñ§µÑÇÍÂÙèã¹ Program Í×è¹ÍÕ·Õè˹Öè§ ´Ñ§¹Ñé¹ Embedded Workflow äÁèÊÒÁÒö Run ´éǵÑÇÁѹàͧä´é Áѹ¨Ðµéͧ·Ó§Ò¹ÃèÇÁ¡Ñº Software ·ÕèàÃÕ¡ÇèÒ Surrounding àªè¹ ERP   •Administrative : ¨Ð·Ó§Ò¹·ÕèäÁèãªè Routine áÅÐÁÕ¤ÇÒÁ«Ñº«é͹ÁÒ¡ ËÃ×ÍÁÕ¢Ñ鹵͹ÁÒ¡æáÅÐäÁèÊÒÁÒö·Ó§Ò¹ÁÒ¡æä´é   •Collaborative : ¤×Íà¹é¹ãË龹ѡ§Ò¹ÁÒ·Ó§Ò¹ÃèÇÁ¡Ñ¹ àªè¹ Share Information ËÃ×Í·ÕèàÃÕ¡ÇèÒ Groupware   •Ad-Hoc : ¤×Í Workflow §èÒÂæ·Õè User äÁèÊÒÁÒö¹ÓÁÒãªé§Ò¹àͧä´é àªè¹ E-Mail

Workflow Reference Model ÁÕ 5 Interface
  Interface 1 : Process Definition ¤×Í ¡ÒùÓàÍÒ Process ÍÍ¡ÁÒÇÔà¤ÃÒÐËìáÅзÓÍÍ¡ÁÒãËéÍÂÙèã¹ÃÙ»·Õèà»ç¹ Workflow ·Õè¨Ó¹Óä»ãªéä´é â´Âãªé Tool ªèÇÂ
  Interface 2 & 3 : Workflow Client Application And Invoked Applications ÁÕÍÂÙè 2 Êèǹ·ÕèÊӤѭ
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    •The workflow API(WAPI) ¤×͵ÑÇ·Õè·ÓãËé Workflow ÊÒÁÒöµÔ´µè͡Ѻ Application ÀÒ¹͡ä´é
  Interface 4 : workflow Engine(s) ¤×Í Interface ·ÕèÊÒÁÒö·ÓãËé Workflow ¢Í§·Ø¡ Brand µÔ´µè͡ѹä´é áÅÐÊÒÁÒöÃѺ Status ÃÐËÇèÒ§Workflow ä´éÇèÒ Complete Process ËÃ×ÍäÁè
  Interface 5 : Audit And Monitoring ¤×Í¡ÒõԴµÒÁµÃǨ¡Ò÷ӧҹ¢Í§ Workflow ÇèÒà»ç¹ÍÂèÒ§äÃ

Business Process Management(BPM)
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Groupware
¹Ñé¹ÁÕËÅÒ¹ÔÂÒÁ ä´éá¡è   •¡ÅØèÁ¢Í§ Process áÅÐÁÕ Software à¢éÒÁÒªèÇÂ㹡Ò÷ӧҹ¹Ñé¹
  •Software ·ÕèªèÇÂãËé·Ó§Ò¹ÃèÇÁ¡Ñ¹ ãËé¡Ñº Collaborative Workflow áÅÐà¾ÔèÁ Productivity
Groupware áºè§ä´é 4 »ÃÐàÀ·
  1. Same Time And Same Place àªè¹ ¡Òþٴ¤Ø¡ѹµèÍ˹éÒ
  2. Same Time And Different Place àªè¹ ¡ÒûÃЪØÁ·Ò§ä¡Å, Chart
  3. Different Time And Same Place àªè¹ Web Broad
  4. Different Time And Different Place àªè¹ E-Mail
Document Management System
¤×ÍàÍ¡ÊÒ÷Õèá»Å§ÁÒãËéÍÂÙèã¹ÃÙ»¢Í§ Electronic Form áÅéÇÁҨѴà¡çºã¹ Database ãËéàÃÒÊÒÁÒö¤é¹ËÒËÃ×Í´Ö§ÍÍ¡ÁÒä´é§èÒ ͧ¤ì»ÃСͺ ä´éá¡è
  1. Scanner And OCR System ·Õè¨ÐConvert àÍ¡ÊÒÃãËéÁÒÍÂÙèã¹ÃÙ» Electronic Form
  2. Database
áÅРʹѺʹع ã¹àÃ×èͧ¢Í§ Paperless Office áÅÐÁÕ¡ÒäǺ¤ØÁÊÔ·¸ÔµèÒ§æ㹡Òà Share Data ÁÕ¡ÒÃ·Ó Software Configuration Management(SCM) ¤×Íà»ç¹¡ÒäǺ¤ØÁ Version àÍ¡ÊÒÃáÅÐ Software
»ÃÐàÀ·¢Í§ Application Server
  • Web Server
  • Proxy Server
  • Email Server
  • DHCP Server à»ç¹ Server ·Õè¤èÍÂᨡ IP ãËé¡Ñº Client ·Õè Login à¢éÒÊÙèÃкº
  • Firewall Server
  • Wireless Application Gateway
»ÃÐàÀ· Server Í×è¹æ
  • Groupware Server
  • News Server
  • Fax Server
  • RAS (Remote Access Service) à»ç¹ Server ·Õèà¡çº Information µèÒ§æàÇÅÒ·ÕèàÃÒàÅè¹ Internet àªè¹ â·Ã¨Ò¡·Õèä˹ ËÁÒÂàÅ¢ÍÐäÃ
  • Business Integration Server à»ç¹ Server ·Õ·ÓãËé Application ·ÕèµèÒ§ Plat Form ãËéÊÒÁÒö¤Ø¡ѹä´é

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Supply Chain Management
Supply Chain ¤×Í Ãкº·ÕèºÃÔÉÑ·ËÃ×Í˹èǧҹ·Õè¨Ð Distribute ÊÔ¹¤éÒËÃ×Í ºÃÔ¡ÒÃä»Âѧ¼ÙéºÃÔâÀ¤ ËÃ×Í à»ç¹Ë¹èǧҹËÃ×ͺÃÔÉÑ·ÕèÁÕà»éÒËÁÒÂà´ÕÂǡѹÁÒÃèÇÁÁ×͡ѹà¾ÃÒÐã¹ Chain ¨ÐÁÕËÅÒÂÊèǹà¢éÒÁÒà¡ÕèÂÇ¢éͧ à¢è¹ Supplier, ¼Ùé¼ÅÔµ à»ç¹µé¹

»ÃÐàÀ·¢Í§ Supply Chain
  • Supply Chain ·ÕèäÁè¼èÒ¹¤¹¡ÅÒ§
  • Supply Chain ·ÕèÃÇÁ ¤éÒÊè§ áÅÐ ¤éÒ»ÅÕ¡
¡ÒÃ·Ó SCM ªèÇÂãËé Optimize ä´é 3 ªèǧ
  1. Supplier --> Manufacturing
  2. Manufacturing -->Warehouse -->Retail Outlet
  3. Retail Outlet -->Consumer
Êèǹ Information áÅÐ Cash Flow ¨ÐäËÅ¡ÅѺ价Õè Supplier ´Ñ§¹Ñ鹡Òà Flow ¹Ñ鹨Ðà»ç¹ä»ä´é·Ñé§ 2 ·Ò§ «Öè§ã¹áµèÅÐÊèǹ¡ç¨ÐÁÕ¢ºÇ¹¡ÒÃÂèÍÂæ¢Í§Áѹ
  Supplier: Raw Materials -->Source -->Suppliers
  Source ËÁÒ¶֧ Supplier ¢Í§ Supplier ÍÕ¡·Õè˹Öè§
  Manufacturer: Supplier -->Manufacturer -->Warehouse
  Distribution: Warehouse -->Distribution -->Retailer
  Sale : Retailer/Wholesaler -->Consumer

Logistic Management Logistic Management ¤×Í¡ÒèѴ¡ÒÃã¹àÃ×èͧ¢Í§¢¹Êè§ÊÔ¹¤éÒä»Âѧ¼ÙéºÃÔâÀ¤
Logistic µèÒ§¡Ñº Supply chain ÍÂèÒ§äÃ
  • Supply Chain ¤×ÍÁÕËÅÒÂͧ¤ì¡ÃËÃ×ÍËÅÒºÃÔÉÑ·ÁÒ Link ¡Ñ¹à»ç¹ Chain ´Ñ§¹Ñé¹ Supply Chain à»ç¹¡Ò÷ÓËÅÒÂæ Logistic ·ÕèÁѹÁÕ¡ÒÃà¡ÕèÂǾѹ¡Ñ¹
  • Logistic ¤×Í ¡Òâ¹Ê觢ͧàÃÒ¤¹à´ÕÂÇ
¡Òâ¹Ê觨ÐÁÕ¤Ó¶ÒÁµÑé§áµè : àÇÅÒ, ʶҹ·Õè, »ÃÐàÀ·¡Òâ¹Êè§
    ¨Ø´»ÃÐʧ¤ì¢Í§ Supply Chain Management ¤×Í Êè§ÊÔ¹¤éÒãËé¶Ö§Á×ͼÙéºÃÔâÀ¤·Õèµéͧ¡ÒÃâ´ÂàÃçÇ·ÕÊØ´ «Ö觡ÒèѴ¡ÒùÕéµéͧ¨Ñ´¡Òà 3 Êèǹ
  1. Procurement ¡ÒèѴ«×éͨѴ¨éÒ§ (Sourcing)
  2. Manufacturing
  3. Fulfillment

»ÃÐ⪹ì áÅФÇÒÁàÊÕè§ ¢Í§ SCM
Benefit
Maximize Product Quantity On Distribution : Êè§ÊÔ¹¤éÒãËéÁÕ»ÃÐÊÔ·¸ÔÀÒ¾ÁÒ¡ÊØ´
Minimize Inventory áµèµéͧäÁè¢Ò´á¤Å¹

Risk
Sharing Violation : ¡Òà Share ¢éÍÁÙÅÁÒ¡æ¡çäÁè´Õ à¾ÃÒÐÍÒ¨¨Ð¶Ù¡àÍÒä»ãËé¤Ùèá¢è§ä´é

    ¡ÒÃ¹Ó IS/IT ÁÒ»ÃÐÂØ¡µìãªéã¹ SCM à¾×èÍãËé¢éÍÁÙÅã¹ Chain ãËéÊÒÁÒö Flow ä´é´Õ¢Õé¹ «Ö觡Òà Flow ¢éÍÁÙÅáºè§ä´éà»ç¹ 3 ẺËÅÑ¡æ
  • Production Flow à»ç¹àÃ×èͧ¢Í§ÊÔ¹¤éÒ㹡Òà Flow µÑé§áµè Suppler 件֧ Customer
  • Information Flow à»ç¹àÃ×èͧ¢ÍÇ Order ¡Òà Update Status µèÒ§æ
  • Finance Flow à»ç¹àÃ×èͧ¢Í§¡ÒèèÒÂà§Ô¹ ÁÕÍÂÙè 2 Êèǹ·Õè¤Çäӹ֧¶Ö§
    o Consignment ¤×Í ¢Ò¢ͧäÁèËÁ´áÅéÇÁҤ׹ä´é
    o Title Of Ownership ¤×Í¡ÒÃà»ÅÕè¹Á×ͧ͢ÊÔ¹¤éÒ áÅéÇã¤Ãà»ç¹¼ÙéÃѺ¼Ô´ªÍºÊÔ¹¤éÒ¹Ñé¹ br>

EDI (electronic Data Interchange)
ªèÇÂ㹡ÒÃáÅ¡à»ÅÕè¹¢éÍÁÙÅ â´Â EDI à»ç¹ä´é·Ñé§ Software áÅÐ Hardware »ÃÐ⪹ì¢Í§ EDI
  • »ÃÐËÂÑ´¤èÒãªé¨èÒ àªè¹ ¤èÒ¡ÃдÒÉ
  • ÃÇÁàÃçÇ
  • ¤ÇÒÁ¶Ù¡µéͧÁÕÁÒ¡¢Ñé¹ à¾ÃÒÐà»ç¹ Electronic Form
  • ¤ÇÒÁ»ÅÍ´ÀÑÂ
  • ÊÒÁÒö·Õè¨Ð Integrate ¡ÑºÃкº EDI Í×è¹æ
  • Support ä´éÃÇ´àÃçÇ
¡ÅÂØ·¸ì ¢Í§ SCM áºè§à»ç¹
  • ¡ÅÂØ·¸ì·Ò§´éÒ¹¡ÒèѴ«×éÍ à¾×èÍ
    o Just In Time Purchasing
    o Quantity : «×é͹éÍÂæ áµè«×éͺèÍÂæ áÅÐ·Ó Contract ÃÐÂÐÂÒǡѺ Supplier
    o Quality
    o Transportation ¤Ó¹Ö§Ê¶Ò¹·ÕèµÑé§ ¶éÒ Supplier ÍÂÙèä¡Å¡çäÁèäËÇ
    o Improvement
    o IS/IT
  • ¡ÅÂØ·¸ì·Ò§´éÒ¹ Inventory Management ¤×ÍÊÔ¹¤éÒµéͧ¼ÅÔµä´éÍÂèÒ§µèÍà¹×èͧ
  • ¡ÅÂØ·¸ì·Ò§´éÒ¹ Manufacturing Management à¾×èͤس¤èÒãËéÇѵ¶Ø´Ôºà¾×èÍà»ÅÕè¹à»ç¹ÊÔ¹¤éÒ
  • ¡ÅÂØ·¸ì·Ò§´éÒ¹ Warehouse Management à¾×èÍÃÑ¡ÉÒÃд麢ͧ Inventory äÇ颹Ҵä˹
  • ¡ÅÂØ·¸ì·Ò§´éÒ¹ Distribution Management à¾×èÍ¡ÃШÒÂÊÔ¹¤éÒ仼ÙéºÃÔâÀ¤
  • ¡ÅÂØ·¸ì·Ò§´éÒ¹ IS/IT Management à¾×èͪèÇÂãËé¡ÒÃäËŢͧ¢éÍÁÙŨҡÀÒÂã¹ÊÙèÀÒ¹͡
  EDI ÁѹÊÒÁÒö¨Ñ´¡Òà Information ¢Í§·Ñé§ Chain ä´éàÅÂÁѹ¨Ðà¹é¹àÃ×èͧ¡ÒèѴ¡ÒáѺàÍ¡ÊÒ÷Õè à¡ÕèÂÇ¢éͧ¡Ñº Product ËÃ×Í Service ã¹ Chain â´Â·Õè¨Ðá»Å§¨Ò¡ Paper Base à»ç¹ Electronic Base ÁѹªèÇÂÅ´µé¹·Ø¹ä´é
   APS (Advance Planning & Scheduling) ¨Ðà»ç¹¡ÒÃÇҧἹ¢Í§·é§Í§¤ì¡Ã ÇÔà¤ÃÒÐËìÇèҨشä˹·Õèá¼¹¹Õé·Ó¢Öé¹áÅéÇÁѹ´Õ¢Ö鹨ÃÔ§æ áÅСÒ÷Óá¼¹ÍÂèÒ§à»ç¹¢Ñé¹à»ç¹µÍ¹
   APS µèÒ§¨Ò¡ MRP ¤×Í APS ÊÒÁÒö·Ó Simulation ä´éáµè MRP ¨Ðµéͧ Run ¡è͹¶Ö§¨ÐÇҧἹä´é

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Accounting Information System
ÊÁÁص԰ҹ·ÕèºÑ­ªÕ ¼Ùéà»ç¹à¨éҢͧµéͧà»ç¹Ë¹Õé ÍÂèÒ§¹éÍ¡çà§Ô¹Å§·Ø¹¢Í§µÑÇàͧ ¶éÒ Profit à¾ÔèÁ¢Ö鹨Ðà»ç¹Ë¹Õé¼Ùé¶×ÍËØé¹ÁÒ¡¢Öé¹ à¾ÃÒеéͧ¨èÒÂà§Ô¹»Ñ¹¼ÅãËé áµè¶éÒà»ç¹Ë¹ÕéÁÒ¡¢Öé¹ à·èҡѺàÃÒÅ´·Ø¹¢Í§¼Ùé¶×ÍËØé¹ÁÒ¡¢Öé¹
ÊÁ¡Ò÷ҧºÑ­ªÕ Debit = Credit
     Asset = Liability + Owner’s Equity
ºÑ­£ÕÁÕ 4 »ÃÐàÀ·ãË­èæ
  1. Financial (General) Accounting ä´éá¡è Assets, Liabitities, Owner’s Equity, Revenus
  2. Management Accounting ä´éá¡è Cost Analysis, Planning & Budgenting, Cost Allocation
  3. Auditing ä´éá¡è Assessment, Legal Liability, Statistical Report
  4. Tax Acounting ä´éá¡è Federal Taxation Of Individuals, Entities, Transaction
Êèǹ»ÃСͺ¢Í§ Information System
  • Business Events àÃ×èͧ¢Í§·Ñé§ Financial áÅÐäÁèãªè Financial àÃÒäÁèä´éʹã¨àÃ×èͧà§Ô¹æ·Í§æà·èÒ¹Ñé¹ áµè¶éÒà˵ءÒóì¹Ñé¹à¡ÕèÂǡѺºÃÔÉÑ·àÃÒ¶×ÍÇèÒà»ç¹ Business Event àËÁ×͹¡Ñ¹ ·ÓãËéáµèÅкÃÔÉÑ·ÁÕ Business Event äÁèàËÁ×͹¡Ñ¹ àªè¹¡ÒèéÒ§¾¹Ñ§§Ò¹ ¶×ÍÇèÒà»ç¹ Business Event äÁèàËÁ×͹¡Ñ¹
  • Business Process ËÅÒ Events ÁÒÃÇÁ¡Ñ¹¡ç¨Ðà»ç¹ Process ¢Öé¹ÁÒ áÅÐ Transaction Cycle à»ç¹¤Ó·Õãªéã¹ Business Process Transaction Cycle ¨Ðà¡ÕèÂÇ¢éͧ¡Ñº 2 Cycle ËÅÑ¡
  1. Financial Cycle
  2. Operation Cycle «Ö觻ÃСͺ´éÇ 3 Cycle ÂèÍÂ
    2.1 Expenditure à»ç¹àÃ×èͧ¢Í§¡ÒèèÒ ´Ñ§¹Ñé¹ Supply Chain ÍÂÙèã¹ Cycle ¹Õé
    2.2 Conversion (Production) ¨à¡ÕèÂÇ¢éͧ¡Ñº MRP à»ç¹ËÅÑ¡à»ç¹¡ÒÃà»ÅÕè¹ Raw Materials à»ç¹ Finishing Goods
    2.3 Revenue
  • Information Process ¤×Í Transaction ÁÒ»ÃÐÁÇżÅãËéà»ç¹¢éÍÁÙÅ·Õèà»ç¹»ÃÐ⪹ì áÅйÓàʹͼÙéºÃÔËÒÃÍÂèÒ§ä÷Õè¨Ðãªé»ÃСͺ¡ÒõѴÊÔ¹ã¨
  • Technologies à»ç¹¹Ó TechnologiesÁÒªèÇ·ÓãËéÁѹ§èÒ¢Öé¹ áÅÐÁÕ»ÃÐÊÔ·¸ÔÀÒ¾ÁÒ¡¢Öé¹
àªè¹ ªèÇÂãËé Captture ¢éÍÁÙÅ·ÕèÊӤѭ §èÒ¢Öé¹áÅÐÁÕ»ÃÐÊÔ·¸ÔÀÒ¾ÁÒ¡, ªèÇÂÅ´ Step ¡Ò÷ӧҹä´éÁÒ¡(§Ò¹à»ç¹ÅѡɳРAutomatic ÁÒ¡¢Öé¹)
   ¡ÒÃ¹Ó Techonogies à¢éÒÁÒªèÇÂàÃÒµéͧ¤Ó¹Ö§´éÇÂÇèÒáµèÅкÃÔÉÑ·ÁÕRequirement ·ÕèᵡµèÒ§¡Ñ¹ «Öè§ÍÂÙèã¹ Cycle à´ÕÂǡѹ áµè Business Cycle äÁè¨Óà»ç¹µéͧàËÁ×͹¡Ñ¹
     µÑÇÍÂèÒ§ Scott Perry áÅÐ Susan Gonzale ¨ÐµÑ駺ÃÔÉÑ· µéͧ¤Ó¹Ö§ÍÐäúéÒ§ àªè¹ µéͧÁÕ Account No. ÍÐäúéÒ§,µÑé§ÃÒ¤ÒÍÂèÒ§äÃ, ¡ÒÃÍ͡Ẻ¼ÅÔµÀѳ±ì, ¡ÒõԴµÒÁ Cash Flow à»ç¹µé¹
   AIS ¤×Í ¢Í§µÑé§áµè 2 ÊÔ觢Öé¹ä»ÁÒ Interact ¡Ñ¹ ËÃ×Í à¡ÕèÂǡѹ à¾×èͺÃÃÅØÇѵ¶Ø»ÃÐʧ¤ìà´ÕÂǡѹ «Öè§Ãкº¹Ñé¹ÊÒÁÒö¨ÐÁÕ Subsystem ¢Í§Áѹä´é àªè¹ Ãкº¢¹Êè§
AIS »ÃСͺ´éÇ 3 ÊèǹËÅÑ¡ 1. People 2. Procedures, 3. Information Technology
˹éÒ·ÕèËÅÑ¡¢Í§ AIS
  1. à¡çºÃǺÃÇÁ¢éÍÁÅËÃ×Í Transation µèÒ§æàÍÒäÇé
  2. à¾×è͹ÓÁÒ Process ãËéÍÍ¡ÁÒ à»ç¹ Information ·Õè¨Ðà»ç¹»ÃÐ⪹ìã¹Í¹Ò¤µ
  3. ÁÕ¡Òà control à¾×èÍãËé¢éÍÁÙŹÑ鹶١µéͧáÅлéͧ¡Ñ¹äÁèãËé¢éÍÁÙÅ仵¡ÍÂÙèã¹Á×ͤ¹·ÕèäÁèàËÁÒÐÊÁ AIS à»ç¹ Subsystem ¢Í§ MIS «Ö觨РProcess Transaction ·Õèà¡ÕèÇ¢éͧ¡Ñº Financial ¨ÐÁÕ¡ÒÃ·Ó Internal Report ÊÓËÃѺ¼ÙéºÃÔËÒà ÊÓËÃѺ·ÇҧἹ ËÃ×Í Control ÍÐäõèÒ§æ áÅÐ·Ó External Report à¾×èÍãËé¡Ñº·Ò§´éÒ¹¡®ËÁÒ àªè¹ TAX
Subsystem ¢Í§ AIS
  1. Expenditure Cycle à»ç¹àÃ×èͧ¢Í§¨èÒ àªè¹¡Òë×éÍ Raw Materials
  2. Production Cycle à»ç¹àÃ×èͧ¢Í§¡ÒÃà»ÅÕè¹ Raw Materials à»ç¹ Finish Goods
  3. Human Resources/Payroll Cycle à»ç¹àÃ×èͧà¡ÕèÂǡѺ ¡ÒèѴ¡Òúؤ¤Å áÅÐà§Ô¹à´×͹¾¹Ñ¡§Ò¹
  4. Revenue Cycle à»ç¹àÃ×èͧ¢Í§¡ÒâÒÂáÅСÒÃàÃÕ¡à¡çºà§Ô¹
  5. Finnaing cycle à»ç¹àÃ×èͧ¢Í§¡ÒÃËҷعà¾ÔèÁàµÔÁ ¡ÒèèÒÂà§Ô¹»Ñ¹¼Å

·ÓäÁè¶Ö§µéͧÈÖ¡ÉÒ AIS
  1. ¨Ø´»ÃÐʧ¤ìËÅÑ¡¢Í§Ãкº AIS à¾×èÍàÍÒ¢éÍÁÙÅÁÒ·Ó Report à¾×èÍãªé㹡ÒõѴÊԹ㨢ͧ¼ÙéºÃÔËÒÃ
  2. Auditor ¨Óà»ç¹µéͧàÃÕ¹ÃØé AIS ¨Ðä´éÃÙéÇèÒ¢éÍÁÙÅ Tax ·ÕèÃѺ¨Ò¡ AIS ¹Ñ鹶١µéͧÁÒ¡¹éÍÂá¤èä˹
  3. ¤¹·Õè Consulting ¹Ñé¹ µéͧÈÖ¡ÉÒàÃ×èͧ Tax à¾×èÍ·Õè¨Ðä´é¨èÒÂÀÒÉÕ¹éÍÂŧ
  4. §Ò¹·Õèà¡ÕèÂÇ¢éͧ¡Ñº Accounting ·ÕèÊӤѭ¤×Í Accountant
  5. ¤¹·Õèà»ç¹ Accountant äÁèä´é·ÓáµèºÑ­ªÕà·èÒ¹Ñé¹ áµè·Ó Strategic Planning ´éÇÂ
¡Òà Designing áÅÐ Implementting AIS ¹Ñ鹨еéͧà¢éҡѺÇѲ¹¸ÃÃÁ¢Í§Í§¤ì¡Ã´éÇÂ
¡ÒÃ¹Ó AIS ÁÒªèÇÂÇÒ§¡ÅÂØ·¸ì ÁÕ 2 ¡ÅÂØ·¸ì
  1. ·Óµé¹·Ø¹ãËéµèÓ¡ÇèÒ¤Ùèá¢è§
  2. ·Ó Product áÅкÃÔ¡ÒÃãËéµèÒ§¨Ò¡¤Ùèá¢è§ «Öè§Áմѧ¹Õé
    2.1 ·Ó Product ãËéËÅÒ¡ËÅÒÂ
    2.2 ÇÔà¤ÃÒÐËì¤ÇÒÁµéͧ¡ÒüÙéºÃÔâÀ¤ áÅмÅÔµãËéµÃ§µÒÁ¤ÇÒÁµéͧ¡ÒÃ
    2.3 à¹é¹¤ÇÒÁ§èÒ àªè¹ ÃéÒ¹Êдǡ«×éÍ·ÑèÇä» äÁèà¹é¹ Product áÅФÇÒÁµéͧ¡ÒÃ

AIS ÁÒªèÇÂ㹡ÒÃÇҧἹµÃ§¹Õéä´éÍÂèÒ§äÃ
: AIS ªèÇÂ㹡ÒÃà¡çº¢éÍÁÙÅ áÅéÇ¡ç¹ÓÁÒà»ÅÕèÂãËéà»ç¹»ÃÐ⪹ìµèÍ¡ÒáÒèѴ¡ÒÃ

Value Chain
à»éÒËÁÒÂÊÙ§ÊØ´¢Í§ºÃÔÉÑ·¤×Í ¡ÒÃÊÃéÒ§ Value ãËé¡ÑºÅÙ¡¤éÒ àÁ×èÍ Value ·ÕèÊÃéÒ§ãËé¡ÑºÅÙ¡¤éÒÁѹÁÒ¡¡ÇèÒ Cost 㹡ÒÃ·Ó Product ¹Ñé¹æ¢Öé¹ÁÒ ËÁÒ¤ÇÒÁÇèÒ ¶éÒÅÙ¡¤éÒàË繤س¤èҢͧæÁÒ¡¡ÇèÒÃÒ¤Ò·Õè«×éÍ ÅÙ¡¤éÒ¡ç«×éÍ
Value chain ¢Í§áµèÅкÃÔÉÑ·»ÃСͺ仴éÇ 9 ͧ¤ì»ÃСͺ â´Âáºè§à»ç¹ 5ͧ¤ì»ÃСͺËÅÑ¡ áÅÐ 4 ͧ¤ì»ÃСͺÂèÍ 5 ͧ¤ì»ÃСͺ Áմѧ¹Õé
Inbount Logistics --> Operations -->Outbound Logistics --> Marketing and Sales --> Service
4 ͧ¤ì»ÃСͺ ÂèÍ ´Ñ§¹Õé
   1. Infrastructure, 2. Techonology, 3. Human Resources, 4. Purchasing

Vaule Chain ÊÒÁÒöµèÍ¢ÂÒÂÍÍ¡ä»ä´éà»ç¹ Value System
   Value System ¤×Í Chain ËÅÒÂæ Chain ÁÒµè͡ѹà»ç¹ Vaule System àªè¹ Supplier ¡çÁÕ Chain ¢Í§µÑÇàͧ, Distributor ¡çÁÕ chain ¢Í§µÑÇàͧ áÅÐÅÙ¡¤éÒ¡çÁÕ Chain ¢Í§µÑÇàͧ ·Ñé§ËÁ´ÁÒÃÇÁ¡Ñ¹àÃÕ¡ÇèÒ Value System

AIS à¾ÔèÁ Value ä´éÍÂèÒ§äÃ
  • AIS ãËé¢éÍÁÙÅ·Õè¶Ù¡µéͧ Support Activities ¢Í§·Ñé§ Chain ¶éÒàÃÒÁÕÃкººÑ­£Õ·Õè¶Ù¡µéͧ ÁѹÊ觼ÅãËé·Ñ駢ºÇ¹¡ÒôբÖé¹ä»ËÁ´
  • AIS ÊÒÁÒö»ÃѺ»ÃاãËé»ÃÐÊÔ·¸ÔÀÒ¾áÅлÃÐÊÔ·¸Ô¼Å¢Í§¡Ò÷ӧҹ´Õ¢Öé¹

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Sales Information System
¡ÒâÒ¨ТÒÂÍÂèÒ§à´ÕÂÇäÁèä´éµéͧÃÙé¨Ñ¡
  1. ¡Ò÷ӵÅÒ´ àªè¹¡ÒÃÊÓÃǨµÅÒ´ÇèÒà»ç¹ÍÂèÒ§ â¦É³Ò ÇÔà¤ÃÒÐËì ¨Ø´á¢ç§¨Ø´Íè͹¢Í§¼ÅÔµÀѳ±ì à»ç¹ÍÂèÒ§æäà ´Õ¡ÇèÒ¤Ùèá¢è§ÍÂèÒ§äÃ
  2. ¡ÒâÒµéͧ¢ÒÂÍÂèÒ§Á×ÍÍÒªÕ¾ àªè¹ ÁÕ¡ÒÃ¹Ó Technology à¢éÒÁÒªèÇ ä´éá¡è POS Barcode
  3. µéͧÁÕºÃÔ¡ÒÃËÅÑ¡¡ÒâÒ ·Õèà»ç¹ÊÔ觷Õè·ÓãËéàÃÒÁÕ¡ÓäÃã¹ÃÐÂÐÂÒÇ
¸ØáԨµéͧ¾ÂÒÂÒÁªÑ¡¨Ù§ãËéà¢ÒÁÒ«×éÍ·ÕèàÃÒ¼ÅÔµ µéͧ¾ÂÒÂÒÁ¤é¹ËÒ¡ÅØèÁÅÙ¡¤éÒà»éÒËÁÒ àÁ×èÍà¨Íµéͧ·Ó ·Ø¡ÇÔ¶Õ·Ò§ãËé¾Ç¡à¢ÒÁÒ«×éÍ

¡ÒõÅÒ´
   ¡ÒõÅÒ´ ä´éÁÕ¡ÒÃ¹Ó IT/IS ÁÒªèÇÂã¹àÃ×èͧ¢Í§¡ÅÂØ·¸·Ò§¡ÒõÅÒ´ áÅСÒ÷ÓÇԨѠâ´ÂãËé Web Ê×èÍ àªè¹ ẺÊͺ¶ÒÁ¼èÒ¹ Web àÁ×èÍËÒ¢éÍÁÙÅä´éáÅéÇ¡ç¹ÓÁÒÇÔà¤ÃÒÐËìà¾×èͨÐä´é·ÃÒºÇèÒµÅÒ´µéͧ¡ÒÃÍÐäà ËÃ×Í¡ÅØèÁÅÙ¡¤éÒà»éÒËÁÒ·Õè¨Ð«×éͧ͢àÃÒà»ç¹ã¤Ã
   Ê×èÍ·Ò§ Internet ·Õèãªéâ¦É³ÒÁÒ¡·ÕèÊØ´¤×Í Promotional Mail ËÃ×Í Junk Mail    ã¹·Ò§¡ÒõÅÒ´¨ÐµéͧÁÕ¡ÒÃÃèÇÁÃÇÁ¢éÍÁÙÅ àªè¹ ¨Ò¡·Ò§´éÒ¹ Sale Transaction à¾×èÍãªé㹡ÒÃÇÔà¤ÃÒÐËì·Ò§Ê¶ÔµÔ áÅÐàÃÒµéͧ¹Ó¢éÍÁÙÅàËÅèÒ¹Õéä»à¡çº·Õè Database ·ÕàÃÒàÃÕ¡ÇèÒ Data Pool à»ç¹¢éÍÁÙŢͧ¡ÅØèÁÅÙ¡¤éÒà»éÒËÁÒ àÁ×èÍàÃÒàÅ×Í¡¡ÅØèÁà»éÒËÁÒ·Õè¨ÐÊè§ÍÍ¡ä»ä´é·Ò§ Internet Marketing àÃÒ¾ÂÒÂÒÁà¹é¹ One to One Marketing ËÃ×Í Marketing Of One ¤×ÍàÃÒ¨ÐÊè§à»ç¹ÃÒºؤ¤Å àªè¹ E-Mail ˹Ö觤¹µèÍ˹Ö觩ºÑº áµè¶éÒà»ç¹ TV ÇÔ·ÂØ à»ç¹ Mass Media Broadcast ·ÑèÇ»ÃÐà·ÈáÅéÇáµèÇèÒã¤Ã¨Ðà»Ô´à¨Í
   ¹Í¡à˹×ͨҡ ¡ÒÃãªé E-Mail ä´éá¡è Promotional Disk , Internet Advertising, Mailing List
   à»ÃÕºà·Õº¡ÒÃâ¦É³Ò ·Ò§ Internet ¡Ñº ÇÔ·ÂØáÅÐâ·Ã·Ñȹì Web ÊÒÁÒö´Ö§¤ÇÒÁʹã¨àÃÒä´éà©ÅÕè 30 ¹Ò·Õ ÁÒ¡¡ÇèÒ ÇÔ·ÂØ â·Ã·Ñȹì à¾ÃÒÐÊÒÁÒö Save ËÃ×Í ¾ÔÁ¾ì à¡çºä´é áÅÐÃÒ¤Ò¶Ù¡
   Ãкº¢Ò¨ÐÁÕÊèǹ·Õèà¡ÕèÂÇ¢éͧ´Ñ§¹Õé Sale Information System, Barcode, POS, Sales Force Automation

Sale Information System (SIS)
   àÇÅÒ·ÕèàÃÒ¢ÒÂàÃҨРManage áÅÐ Keep Track ¤×Í µÔ´µÒÁ¼Å¢Í§¡ÒâÒÂàÃÒä´éÍÂèÒ§äà àÃÒÊÁÒö´Ö§¢éÍÁÙÅÁÒÇÔà¤ÃÒÐËìä´é´éÇÂËÃ×Íà»ÅèÒ ¨Ñ´¡ÒáѺ¡ÒâÒÂÍÂèÒäÃàÁ×èÍÊÔ¹¤éÒÁÒ¡¢Öé¹ àÃÒ¨Ð·Ó Label áÅÐ Manage Inventory ä´éÍÂèÒ§äà SIS¨Ðà¢éÒÁÒªèÇÂã¹Êèǹ¹Õé
   SIS ¤×Í Full Integrated à»ç¹Ãкº·Õè¨Ð Link ·Ø¡Êèǹ¢Í§Í§¤ì¡ÃËÃ×ͺÃÔÉÑ·à¢éÒäÇé´éÇ¡ѹ·ÓãËé¡ÒâÒÂà¡Ô´ä´éÍÂèÒ§ Automatic ·ÓãËéÊÒÁÒö Manage, Plan, Forecast ä´éÇèҨмÅÔµà·èÒäËÃè ¢ÒÂä´éà·èÒäËÃè áÅÐÊÒÁÒö·Ó Promotion ä´é ËÃ×ÍÃéÒ¹¤éÒ»ÅÕ¡·ÕèÁÕÊÒ¢Ò¡çÊÒÁÒö¹Ó SIS à¢éÒÁÒãªéä´é áÅÐÊÒÁÒö¹ÓÁÒÇÔà¤ÃÒÐËìà»ÃÕºà·Õº¡Ñº¤Ùèá¢è§ä´é, ¡ÒÃÇÔà¤ÃÒÐËì Production value ¢Í§ÊÔ¹¤éÒ ÊÒÁÒö¨Ñ´¡ÒÃÊÔ¹¤éÒ¤éÒ§ Stock ä´é àªè¹¹ÓÁÒÅ´ÃÒ¤Ò Ãкº SIS ÁÕ ISP à»ç¹µÑÇ¡ÅÒ§·Õèàª×èÍÁÃÐËÇèÒ§ POS ¡Ñº Main System «Ö觵éͧÁÕÃкºÊÓÃͧ´éÇÂ

Barcode
   Barcode à»ç¹¡ÒÃÃкØËÃ×Íà¡çº¢Í§ÊÔè§æ¹Ñé¹ä´éÍÂèÒ§ÃÇ´àÃçÇ ËÃ×Í Automatic ä´éàÅ µÑÇ Scan BarcodeÊÒÁÒö·Õè¨ÐÍèÒ¹ Barcode ä´éÍÂèÒ§ÃÇ´àÃçÇáÅÐáÁè¹ÂÓ áÅж×ÍÇèÒà»ç¹ Solution ·Õè¶Ù¡ÁÒ¡ Scanner ÁÕ 2 Ẻ
     1. Contact Scanners à»ç¹áººÊÑÁ¼ÑÊ àªè¹à¤Ã×èͧÃÙ´
     2. Non-contact Scanners à»ç¹áººãªé Laser à»ç¹µÑÇÂÔ§
ͧ¤ì»ÃСͺ¢Í§ Barcode ¤×ͤÇÒÁ¡ÇéÒ§ áÅФÇÒÁÊÙ§ «Ö觢éÍÁÙŨж١à¡çºäÇéµÒÁ Space áÅÐ Bars ¤ÇÒÁÊÙ§äÁèÁÕ¼Å㹡ÒÃà¡çº¢éÍÁÙÅ áµè¤ÇÒÁãËéÍèÒ¹§èÒÂ
Barcode Density ¤×ͤÇÒÁ¨Ø¢Í§ Barcode ÇèÒ 1 ¹ÔéÇà¡çº¢éÍÁÙÅä´éÁÒ¡¹éÍÂá¤èä˹
Barcode ÁÕËÅÒÂÁҵðҹ ä´éá¡è Code 39, Interleaved2 Of 5, EAN-13

Retail System Architecture
  1. ÃéÒ¹¢Ò»ÅÕ¡à´ÕèÂÇæ·ÕÁÕ Web áÅР˹éÒÃéÒ¹¡ç¾ÍáÅéÇ
  2. Retail ·ÕèÁÕËÅÒ Chain
  3. Retail Chain áµèäÁèÁÕÃкºàͧ áµèãªéÇÔ¸Õà¢èÒ

ÊÔ觷Õèµéͧ¤Ó¹Ö§¶Ö§ÁÕÍÂÙè 3 ÍÂèÒ§
   1. Redundancy and Operation Stand-Alone
   2. Automatic Credit and Debit Authorization àªè¹ ¡ÒèèÒ¼èÒ¹ºÑµÃà¤Ã´Ôµ
   3. Office Automation ¤×Í¡ÒÃãªé ÊÒÂÊ×èÍÊÒÃÃèÇÁ¡Ñ¹ÃÐËÇèÒ§ Transaction ¡Ñº §Ò¹»¡µÔ àªè¹¡ÒþÔÁ¾ì§Ò¹

¢ºÇ¹¡Ò÷Õèà¡ÕèÂÇ¢éͧ¡Ñº SALE
Purchase Order Management à¡ÕèÂÇ¢éͧ¡Ñº¡ÒèѴ«×éÍáÅСÒÃѺÊÔ¹¤éÒ·Ñé§ËÁ´
Vendor communication ãªé Electronic Data Interchange (EDI) ·Õèà»ç¹ÇÔ¸Õ¾×é¹°Ò¹ 㹡Ò÷Õè¨Ð·Ó Purchase Order
New Technology ¤×Í XML ·Õè¨ÐÁÒá·¹ EDI «Öè§à»ç¹¢ºÇ¹¡ÒÃãËÁè·Ò§¸ØáԨ â´Â·Ó¼èÒ¹ Business to Business Marketplace â´Â B2B Appliction ÍÂÙè·Õè Service Provider
Order Fulfillment ¤×Í ¡ÒÃÊ觢ͧãËéÅÙ¡¤éÒ
Warehouse Tracking And Management ¤×Í ¡ÒõԴµÒÁµÃǨÊͺ áÅСÒèѴ¡Òà Inventory
Inventory Control ¤×Í¡ÒäǺ¤ØÁ Inventory àªè¹¡Òà ¹Ñº¨Ó¹Ç¹ÊÔ¹¤éÒ, ¡ÒûÃѺ»Ãا Inventory Êèǹ¹Õé·ÕèÊӤѭ¤×ÍàÃ×èͧ¡ÒèѴ¡Òà ¡Òä׹¢Í§
Price And Promotion Management ¤×Í¡ÒÃÑ´¡ÒÃÃÒ¤ÒÇèҨТÖé¹ËÃ×ÍÅ´ÃÒ¤Ò áÅÐÊè§àÊÃÔÁ¡ÒâÒÂ
Sale à»ç¹àÃ×èͧ¢Í§ªèͧ·Ò§¡ÒâÒ àªè¹ Bricks And Montar Store, Web Stores Business to Consumer Catalogue and Mail Order ¨ÐªèÇÂʹѺʹعã¹Êèǹ¢Í§ªèͧ·Ò§¡ÒâÒ»ÅÕ¡
Point of Sale/In store Processor (POS/ISP) à»ç¹à¤Ã×èͧÁ×Í·ÕèªèÇÂãËé¢Çº¹¡Ò÷ӧҹä´éÊдǡ¢Öé¹
Web Store ¤×Í Virtual Store ·Õ躹 Internet à»ç¹¡Òà Online Store à¾×èͺ͡ÅÙ¡¤éÒ·ÃÒºÇèÒÁÕÊÔ¹¤éÒ·Õè¨ÐÊÑè§ËÃ×ÍäÁè
Customer Relationship Management (CRM) à»ç¹ºÃÔ¡ÒÃËÅѧ¡ÒâÒÂ
Report And Analysis ÁÕ 3 »ÃÐàÀ·
   1. Exception report : report ¹Õé¨Ðà¡Ô´àÁ×èÍÁջѭËÒà¡Ô´¢Öé¹
   2. Interactive report : report ·ÕèÊÒÁÒö Drill Down ä´é
   3. Ad hoc report : report ·Õèµéͧ¡ÒÃàÁ×èÍäËÃè¡ç Query ÍÍ¡ÁÒ
Data Marts ¤×ÍàÍÒ Data Warehouse ÁÒ·Ó¡Òà Select ãËéµÃ§µÒÁ¤ÇÒÁµéͧ¡ÒâͧÅÙ¡¤éÒ
Data Warehouse ¤×Í ·Õèà¡çºÃǺÃÇÁ Data ·ÕèµéͧÁÕ Data Mining à¢éÒÁÒªèÇÂÇÔà¤ÃÒÐËì
Budgeting for Retail Technology ÊÔ觷ÕèÊӤѭ ¡ÒÃãªé Technology µéͧàËÁÒÐÊÁ¡Ñºà§Ô¹·Ø¹ àªè¹ ãªé 1%- 2% ¢Í§ÂÍ´¢ÒÂ㹡ÒÃŧ·Ø¹·Ò§´éÒ¹ IT

º··Õè 7

Customer Relationship Management
   ¡ÒûÃÐÂØ¡µìãªé Computer àÃÔèÁ´éǧҹ Inventory à¾ÃÒÐ Inventory ÊÒÁÒöªèÇÂãËé»ÃÐËÂÑ´ ¤×Í äÁè Stock ÊÔ¹¤éÒÁÒ¡à¡Ô¹ä» ËÃ×Í¢Ò¡á¤Å¹¨¹äÁè¾Í¼ÅÔµ ¨Ö§·ÓãËéà¡Ô´ Concept ËÅÒÂÍÂèÒ§ ä´éá¡è     1. àÍÒ Computer ÁÒãªéà¾×è͵ԴµÒÁ Inventory
    2. à»ÅÕ蹨ҡ¡ÒÃà¡çº Inventory àÂÍÐæÁÒà¡çº¹éÍÂæ â´ÂµéͧÃÙéÂÍ´¢ÒÂÍÂèÒ§ÃÇ´àÃçÇ áÅÐÁÕ¡ÒÃ¹Ó Supply Chain Management à¢éÒÁÒªèÇÂ

  ¡Òà Stock àÃÒàÃÕ¡ÇèÒ Day Cover ¡ç¤×ͤÇÃÁÕ Stock ¡ÕèÇѹ ·ÕèãË颺ǹ¡ÒüÅÔµ áÅСÒâÒ ÊÑÁ¾Ñ¹¸ì¡Ñ¹ ¤×ÍÊÔ¹¤éÒäÁè¢Ò´µÅÒ´ áÅÐäÁè Stock ¢Í§ÁÒ¡à¡Ô¹ â´Â Stock »¡µÔ 30 Çѹ
  ¨Ò¡Ãкº Inventory ¡ç¨Ðà¢éÒÊÙèÃкººÑ­ªÕ ·ÓãËéàÃÒ·ÃҺʶҹТͧºÃÔÉÑ· áµèà»ç¹¢éÍÁÙÅÂé͹ËÅѧ(ÃÙéàÃ×èͧʹյ) áµè¶éÒµéͧÃØé͹ҤµµéͧÁÕ MIS ¤×ÍàÍÒ¢éÍÁÙÅÁÒÇÔà¤ÃÒÐËì ÍÐäâÒÂ´Õ ÍÐäâÒÂäÁè´Õ á¹Çâ¹éÁà»ç¹ÍÂèÒ§äà à¾×èÍ·Õè¨Ð·ÓãËéàÃÒ¾ÂÒ¡Ãà˵ءÒóì·Õè¨Ðà¡Ô´¢Öé¹ã¹Í¹Ò¤µ ¶éÒàÃÒ¾Âҡáç¨ÐÃÙéÇèҨмÅÔµÍÐäÃà·èÒäËÃè ¨Ò¡¹Ñ鹡çÁÕÃкº EIS ¡ç¤×Íä»´Ù¡ÒÃá¢è§¢Ñ¹ à·Õº¡ÑºµÑÇàÃÒà»ç¹ÍÂèÒ§äà ¤Ùèá¢è§¼ÅÔµÍÐäà ÃÒ¤Òà·èÒäËÃè MIS à»ç¹¡ÒâéÍÁÙÅÀÒÂã¹ÁÒ¡ áµè EIS à»ç¹¢éÍÁÙÅÀÒ¹͡ÁÒ¡

   ËÅÑ¡¨Ò¡¹Ñ鹡çÁÒ´ÙÇèÒáÅéÇÍÐä÷Õè¨Ð·ÓãËé¢ÒÂä´é´Õ ¡ç¤×ÍÃкº Strategy Information System ¡ç¤×Í àÃÒ¨ÐÇҧἹÍÂèÒ§äÃãËéà»ç¹¡ÅÂØ·¸ì áÅÐà¡Ô´Ãкº Business Intelligence ¤×Íä»ÁͧÇèÒà¢Ò¤Ô´ÍÐäÃÍÂÙè à·èÒ¹ÕéÂѧäÁè¾Íà¾ÃÒд١ÅØèÁÅÙ¡¤éÒ´éÇ ÅÙ¡¤éÒÁÕ 3 ¡ÅØèÁ
    1. ÅÙ¡¤éÒ»ÃÐ¨Ó µéͧ´ÙáÅãËé´Õ
    2. ÅÙ¡¤éÒ·Õè¨ÐÁÒ«×éÍáµèäÁè¶Ù¡ã¨àÅÂäÁè«×éÍ àÃÒàÃÕ¡ÇèÒ Attrition ´ÙáÅãËé´ÕÍÒ¨¨Ð¡ÅѺÁÒ«×éÍ
    3. ÅÙ¡¤éÒ¡ÅØèÁãËÁè ¨Ð·ÓÍÂèÒäÃãËéÁÒ«×éÍàÃÒ áÅéÇÁÒà»ç¹ÅÙ¡¤éÒ»ÃÐ¨Ó áÅзÓÍÂèÒ§äÃãËé«×éÍà¾ÔèÁ äÁè˹Õä»ä˹ ¨Ö§à¡Ô´ Concept ãËÁè ¤×Í CRM ËÁÒ¶֧ ´ÙáŨѴ¡ÒäÇÒÁÊÑÁ¾Ñ¹¸ì¡ÑºÅÙ¡¤éÒãËé´ÕÂÔ觢Öé¹

   ¡ÒÃÃÑ¡ÉÒÅØ¡¤éÒà´ÔÁ§èÒ¡ÇèÒ·Õè¨ÐËÒÅÙ¡¤éÒ¡ÅÙèãËÁè ·ÓÍÂèÒ§äÃãËéÅÙ¡¤éÒà´ÔÁÍÂÙè¡ÑºàÃÒ¹ÒÁÁÒ¡¢Öé¹
   CRM à»ç¹ Software ·Õè Implement à¾×èÍ Marketing, Sales, Service áÅФÇÒÁÊдǡ㹢ºÇ¹¡ÒøØáԨ áÅÐà»ç¹ Application ·Õèàª×èÍÁ⧡Ѻ§Ò¹µèÒ§æ ·ÕèÊӤѭà»ç¹ÇÔ¸Õ¡ÒÃà¾ÔèÁ¤ÇÒÁ¾Íã¨ãËéÅÙ¡¤éÒ áÅÐà¾ÔèÁÃÒÂÃѺãËé¡ÑººÃÔÉÑ·
   ¹ÔÂÒÁ CRM ¤×Í¡ÒèѴ¡ÒáѺ¢éÍÁÙŢͧÅÙ¡¤éÒ â´Âàª×èÍÁâÂ§ä» Application µèÒ§æ·Õèà¡ÕèÂÇ¢éͧ¡ÑºÅÙ¡¤éÒ àªè¹ Marketing, Sales «Öè§à¡ÕèÂÇ¢éͧ¡Ñº 3 Êèǹ ¤×Í ¤¹ ¢ºÇ¹¡ÒøØáԨ áÅÐ Technology

CRM à¡ÕèÂÇ¢éͧ¡Ñº§Ò¹ 3 ÍÂèÒ§
  1. Sale ¤×Í ¡ÒâÒ·ÕÊÒÁÒö»Ô´ä´éÍÂèÒ§ÃÇ´àÃçÇ
  2. Marketing ¤×Í à»ç¹àÃ×èͧ¢Í§¡ÒõÅÒ´ ·ÓÍÂèÒ§äö֧¨ÐËÒÅÙ¡¤éÒãËÁèä´é
  3. Service ¤×Í à»ç¹ºÃÔ¡ÒÃËÅѧ¡ÒâÒÂâ´ÂÁÕ¡ÒÃʹѺʹع Call Center Application

CRM Business Approach
CRM à»ç¹¡ÅÂØ·¸ì·Ò§¸ØáԨÊÓËÃѺ¡ÒÃàÅ×Í¡ áÅÐ ¡ÒèѴ¡Òà ÇèÒàÃÒ¨ÐÊÃéÒ§¤ÇÒÁÊÑÁ¾Ñ¹¸ì¡ÑºÅÙ¡¤éÒ áººä˹ ¨Ñ´¡ÒÃẺä˶֧¨Ðä´é¼Å´Õ·ÕèÊØ´ áÅÐà»ç¹µéͧÁÕ Customer centric ¤×Íà¹é¹·ÕèÅÙ¡¤éÒ ÅÙ¡à»ç¹ãË­è
㹡óշÕèÅÙ¡ÃéͧàÃÕ¹¾ÂÒÂÒÁä¢ãËé´ÕÊØ´à·èÒ·Õè·Óä´é ÅÙ¡¤éÒµéͧ¡ÒÃÍÐäþÂÒÂÒÁ¨Ñ´ãËé â´ÂµéͧÁÕÇѲ¹¸ÃÃÁ·Õè¨ÐµÍºÊ¹Í§ã¹àÃ×èͧ¹Õé ¤×Í Culture ·ÕèʹѺʹع Sale Service áÅÐ Marketing

µÑǼÅÑ¡´Ñ¹ãËéà¡Ô´ CRM
  1. ¡ÒÃËÒÅÙ¡¤éÒãËÁè
  2. ·ÓãËéÅÙ¡¤éÒÁÕ Loyalty ¡Ñº Brand
  3. ÃÑ¡ÉÒÅÙ¡¤éÒäÇé
  4. ¡ÒÃãËéºÃÔ¡ÒÃÅÙ¡¤éÒ

¡è͹·Õè¨Ðà»ç¹ CRM
Data Silos ¤×ÍàÍÒ¢éÍÁÙÅÁÒà¡çºã¹ Database äÇéÁÒ¡áÅÐËÅÒ·Õè áµèäÁèÃÙé¨Ð·ÓÍÐäà áÅÐàÍÒÁÒ àª×èͧ⧡ѹäÁèä´é ·ÓãËéäÁèÊÒÁÒö¹ÓÁÒÇÔà¤ÃÒÐËìä´é ¡ÒÃ¹Ó CRM ÁÒãªéÊÒÁÒöàª×èÍÁ⧠Data ÃÐËÇèÒ§ Silos ·ÓãËéàËç¹ÀÒ¾ÃÇÁ¢Í§ÅÙ¡¤éÒ àªè¹ ÅÙ¡¤éÒà»ç¹ÅÙ¡¤éÒà§Ô¹½Ò¡ áÅÐà§Ô¹¡Ùé´éÇÂ
ÊÔ觷ÕèÊӤѭÊÓËÃѺàÃÒ¤×Í ÅÙ¡¤éÒ ¡ÒÃÃÑ¡ÉÒÃѺÅÙ¡à¡èÒäÇéä´é 5% ÊÒÁÒöà¾ÔèÁÂÍ´¢ÒÂä´é 85% ¡ÒÃËÒÅÙ¡¤éÒãËÁèµéͧãªéà§Ô¹¶Ö§ 6 à·èҢͧÅÙ¡¤éÒà¡èÒ

CRM ÁռšÃзº¡Ñº¡ÒâÒÂ
  1. Enhanced Contact Management ¤×Í¡ÒõԴµè͡ѺÅÙ¡¤éÒ àªè¹ ¡ÒÃ仵Դµè͡ѺÅÙ¡áÅéÇäÁèÊÒÁÒö»Ô´¡ÒâÒÂä´é ¨Ðµéͧ¡ÅѺÁÒ¨´ºÑ¹·Ö¡ÇèÒä´é¾Ù´¤ØÂÍÐäáѺÅÙ¡¤éÒ ÅÙ¡¤éÒ Comment ÍÐäà à¾ÃÒÐàÁ×èÍÁÕâÍ¡ÒÊ仾ºÅÙ¡¤éÒÍÕ¡¤ÃÑ駨Ðä´éàµÃÕÂÁµÑÇä´éÇèҨеéͧ·ÓÍÐäúéÒ§ËÃ×ÍÁÕ¢éÍÁÙÅÍÐä÷ÕèµéͧãËéÅÙ¡¤éÒ
  2. Better Lead Qualification ¤×͵ÑǪÕé¹¹Óä»ËÒÅÙ¡¤éÒãËÁè
  3. Opportunity Management ¤×Í¡ÒèѴ¡ÒáѺâÍ¡ÒÊ à¢è¹¡ÒÃà»Ô´à·ÍÃì àÃÒµéͧàµÃÕÂÁà¤Ã×èͧà¢Õ¹ãËéà¾Õ§¾Í
  4. Improved Sales Forecasting ¤×ÍÊÒÁÒö¾ÂҡáÒâÒÂä´éÁÒ¡¢Öé¹
  5. Integrated Workflow ¤×Í ¡ÒÃàª×èÍÁâ§ÃкºµèÒ§æ

CRM ÁռšÃзº¡Ñº¡ÒõÅÒ´
  1. àÃÒÃÙé¨Ñ¡ÅÙ¡¤éÒ´Õ¢Öé¹ ·ÓãËé Direct Marketing ´Õ¢Öé¹
  2. ¡ÒâÒ¼èÒ¹ Internet
  3. ¡Ò÷ÕèÊÒÁÒö·Õè¨ÐÇÔà¤ÃÒТéÍÁÙÅ¡ÒõÅÒ´·ÕèÁÕÍÂÙèà»ç¹¨Ó¹Ç¹ÁÒ¡¢Öé¹ä´é
  4. àÃÒÊÒÁÒö·Ó¡ÒõÅÒ´ËÃ×Íóç¤ì¡ÒõÅÒ´ãËé´Õ¢Öé¹

CRM ÁռšÃзº¡Ñº¡ÒúÃÔ¡ÒÃ
  1. Help Desk ÁÑ¡¨Ðãªé§Ò¹·Ò§ Computer ÊèǹãË­èÁÕ 2 ·Ò§ ¤×Í ·Ò§â·ÃÈѾ·ì áÅÐ ä»ËÒÅÙ¡¤éÒâ´ÂµÃ§
  2. Call Center
  3. ´ÙáÅÊÑ­­Ò
  4. ¡ÒÃŧ·ÐàºÕ¹µèÒ§æ¼èÒ¹ Internet
  5. ¡ÒèѴ·Ó§Ò¹µèÒ§æãËéà»ç¹ Automatic ÁÒ¡¢Öé¹

ÇÔ¸Õ¡ÒÃ Implement
  1. àÃÒµéͧÇÔà¤ÃÒÐËì¤ÇÒÁ¨Óà»ç¹áÅФÇÒÁµéͧ¡Òáè͹ àÃÒµéͧ¡Òà CRM ÁÒ¡¹éÍÂá¤èä˹ ÅÙ¡¤éÒàÃÒà»ç¹¤¹¡ÅØèÁä˹
  2. àÃÒµéͧàµÃÕÂÁÃÒ§ҹÇèÒ CRM àÃÒµéͧ¡ÒÃÍÐäúéÒ§
  3. ¹ÓÁÒãªé
  4. ÁÕÃкºáÅéÇ¡çµéͧ¤è͵ԴµÒÁ

ÊÒà˵طÕèãªé CRM
  1. ¡ÒèѴ¡ÒáѺ¤ÇÒÁÊÑÁ¾Ñ¹¸ì¡ÑºÅÙ¡¤éÒ
  2. ·ÓãËéÃкºº§èÒ¢Öé¹
  3. ÅÙ¡¤éÒ¾Íã¨ÁÒ¡¢Öé¹
  4. ÅÙ¡¤éÒÁÕ Loyalty ÁÒ¡¢Öé¹
  5. ÅÙ¡¤éÒä´é»ÃÐ⪹ì
  6. ¡ÒÃãªé»ÃÐ⪹ì·Õèà¡Ô´¨Ò¡ÅÙ¡¤éÒä´éÁÒ¡¢Öé¹

»Ñ¨¨ÑÂÊÙè¤ÇÒÁÊÓàÃ稢ͧ CRM
  1. µéͧÁջѪ­Òã¹àÃ×èͧ¢Í§ÅÙ¡¤éÒÁÒ¡è͹ ÅÙ¡¤éÒà»ç¹¤¹ÊӤѭ ¡ÒÃ¹Ó CRM ÁÒãªé¢Öé¹ÍÂÙè¡Ñº Culture áÅСÒûÃѺà»ÅÕè¹ͧ¤ì¡Ã ·ÓãËéà¡Ô´áçµéÒ¹·Ò¹àËÁ×͹¡Ñ¹
  2. CRM ¨Ð¶Ù¡¹Óä»ãªé¡Ñº§Ò¹ËÅÒÂæÍÂèÒ§ ·ÓãËéà¡Ô´¡ÒÃà»ÅÕè¹á»Å§ã¹Í§¤ì¡Ã ¤ÇùÓÁÒãªé·Ñé§Í§¤ì¡Ã
  3. ºÒ§¤ÃÑé§ Supplier ËÃ×Í ÅÙ¡¤éÒ Claim ÍÂèÒ§äÁèÁÕà˵ؼÅàÃÒ¡çµéͧÃѺ¿Ñ§

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  1. CRM ÊÒÁÒöà¾ÔèÁ¤ÇÒÁ¾Íã¨ãËéÅÙ¡¤éÒä´é¨ÃÔ§ ·ÓãËé Position Business ´Õ¢Öé¹
  2. ¶éÒÅÙ¡¤éÒ¾Í ÅÙ¡¤éÒ¡ç¨Ð¡ÅѺ«×éÍÍÕ¡
  3. ¡Ò÷ÕèàÃÒãªé CRM ¨Ðµéͧä´é Loyalty ¨Ò¡ÅÙ¡¤éÒ
  4. ¡ÒúÃÔ¡ÒõéͧºÃÔ¡ÒôéÇÂ㨠äÁèãªèÊÔ觷Õèà¤éҺ͡ãËé·ÓËÃ×Í µÒÁ˹éÒ·Õè

Call Center
Callcenter ÁÕÊèǹ»ÃСͺËÅÑ¡æ 5 Êèǹ
  1. Strategy
  2. Process
  3. Technology
  4. Human Resuouce
  5. Facilities

Strategy
¡ÅÂØ·¸ì·Ò§´éÒ¹¸ØáԨµÑÇáá·ÕèàÃÒµéͧ·Ó ¤×Í Call Center àÃÒµéͧÃÙéÇèÒàÃÒãËéºÃÔ¡Ã㤹 ºÃÔ¡ÒâͧàÃÒ ¨ÐãËéÁÒ¡¹éÍÂá¤èä˹ àÃÒ¨ÐãËéºÃÔ¡ÒÃÍÐäÃá¡èÅÙ¡¤éÒºéÒ§

¡ÒÃÍ͡Ẻ Call Center àÃÒµéͧÁÕÀÒ¾·ÕèªÑ´à¨¹ ÇèÒ Call Center ÁÕº·ºÒ·ÍÂèÒ§äúéÒ§ µèÍ¡Ò÷ӸØáԨ¢Í§àÃÒ ¡Ô¨¡ÃÃÁÊӤѭ·Õ¨Ð¾Ñ²¹Ò Strategy ¤×Í
  1. à¢Õ¹ Mission Statement ¡è͹ÇèÒ¨ÐãËé Call Center ·ÓãËé ÁÕÀÒáԨÍÂèÒ§äÃ
  2. µéͧÃÙé¨Ñ¡ÅÙ¡¤éÒàÃãËéªÑ´à¨¹¡è͹
  3. µéͧÃÙé¨Ñ¡¤Ùèá¢è§¢Í§àÃÒ¡è͹ÇèÒà¢Ò·ÓÍÐäÃ
  4. ¡Ó˹´¡ÒõԴµèÍÊÑÁ¾Ñ¹¸ì¡ÑºÅÙ¡¤éÒ
  5. à»éÒËÁÒ¢ͧ Call Center
  6. à¢Õ¹àÍ¡ÊÒÃãËéªÑ´à¨¹ ¨Ðä´éäÁèÅ×Á

Process
  1. àÃÒµéͧà¢Õ¹¢ºÇ¹¡Òà Process ·Õèà¡ÕèÂǡѺ Call Center àªè¹á¹Ç¡ÒÃá¡é䢻ѭËÒ
  2. ¾ÂÒÂÒÁà¢Õ¹¢ºÇ¹¡ÒÃãËéºÃÔ¡ÒÃÅÙ¡¤éÒãËéªÑ´à¨¹ µéͧ·ÓÍÐäÃ
  3. ¨ÐµéͧµÍºÊ¹Í§¡Ñº Customer Contract ÍÂèÒ§äÃ

Process ÁÕ¡ÒþԨÒÃ³Ò 3 ÊèǹËÅÑ¡æ
  1. ¡ÒèѴ·Ó¢ºÇ¹¡ÒÃ
  2. ¡ÒèѴÇÔ¸Õ¡ÒÃÇÑ´ Process Performance
  3. »ÃѺ»Ãا¢ºÇ¹¡ÒÃãËé´Õ

Technology
    Technology à»ç¹µÑÇÊӤѭ㹡Òà Call Center â´ÂÁÕ¡ÒÃãªé CTI (Computer-telephone integration)
CTI ¤×Í â·ÃÈѾ·ì¨Ðµè͡Ѻ Computer àÇÅÒÁÕ¡ÒÃàÃÕ¡à¢éÒ¨Ðä»»ÃÒ¡¯·Õè˹éÒ¨Í Computer ´éÇÂ㹡óշÕèÁÕÁÕ¤¹ÃѺ¨ÐÁÕ¡Òà Route ä»ã¹Êèǹà¡ÕèÂÇ¢éͧ
»ÃÐ⪹ì¢Í§ CTI ¤×Í ªèÇ»ÃÐÊÔ·¸ÔÀÒ¾ áÅÐÅ´µé¹·Ø¹ à¾ÔèÁ¤ÇÒÁ¾ÍãËéÅÙ¡¤éÒ

Voice Over Internet Protocol ¤×Í¡ÒÃâ·ÃÈѾ·ì¼èÒ¹ Internet
»ÃÐ⪹ì¢Í§ VolP ¤×Í ÊÒÁÒöâµéµÍº¼èÒ¹ Internet ä´é ,·ÓãËéâ·ÃÈѾ·ì¾×é¹°Ò¹ÃҤҶ١ŧ áÅÐà»ç¹ Virtual contract center Operation ¤×ÍäÁèµéͧÁÕ¤¹ãËéºÃÔ¡Òà âµéµÍº¼èÒ¹ Web

Human Resuouce
àÃÒµéͧ Train ¤¹ ãËéºÃÔ¡ÒüèÒ¹ Call Center áÅÐ Staff ¨Óà»ç¹µéͧà»ç¹ Specail List ã¹´éÒ¹·Ò§¡ÒÃãËéºÃÔ¡ÒÃá¡èÅÙ¡¤éÒ

Facilities
Facilities ËÁÒ¶֧ Equipments áÅÐ People áÅеéͧÁÕ Infrastructure ÍÂèÒ§àËÁÒÐÊÁ áÅеéͧÁÕ¡Òà Operate ä´éÍÂèÒ§ÁÕ»ÃÐÊÔ·¸ÔÀÒ¾ àªè¹¨Ó¹Ç¹¤¹àËÁÒÐÊÁ ¨Ó¹Ç¹ËÁÒÂàÅ¢à¾Õ§¾Í ¹âºÒÂ㹡ÒÃãËéºÃÔ¡ÒÃ

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Human Resource System
§Ò¹·Õèà¡ÕèÂǡѺºØ¤¤ÅÁÕÍÂÙè´éÇ¡ѹ 2 Ãкº
  1. Personal Information System
  2. Human Resource Information System

¡Ò÷ӧҹ·ÑèÇæäˢͧ HR ¤×Í
  1. ¾ÂÒÂÒÁ´Ö§´Ù´ãËé ¾¹Ñ¡§Ò¹ÁÒ·Ó§Ò¹´ÑºàÃÒáÅÐÍÂÙè¹Ò¹æ¡ÑºàÃÒ àªè¹ ¡ÒÃãËéÊÇÑÊ´Ô¡Òà à§Ô¹à´×͹
  2. ·ÓÍÂèÒ§äÃãËé¡ÒÃÊ×èÍÊÒÃÃÐËÇèÒ§ ¾¹Ñ¡§Ò¹¡Ñº ¼ÙéºÃÔËÒÃãËé´Õ¢Öé¹
  3. ´Óà¹Ô¹µÒÁ¡®ËÁÒÂáç§Ò¹
  4. ¡Ó˹´ãËéÁѹÍÂÙè㹡Ãͺ ¹âºÒ¢ͧ HR µéͧ·ÓãËé¡Ò÷ѴÃÑ´ à¢éÒã¨ä´é§èÒ áÅТºÇ¹¡ÒõèÒ§æàªè¹ ãºÅÒ ãªéWork Flow ªèÇÂ
  5. ¾ÂÒÂÒÁ´Ö§¾¹Ñ¡§Ò¹ÃСѺÅèÒ§ÊØ´ãËéÁÕ·Ó§Ò¹¡ÑºàÃÒ¹Ò¹æ
  6. ãËéËÑÇ˹éÒÃСѺÅèÒ§ÊØ´ãËéÁÕ¤ÇÒÁÊÒÁÒö㹡Ò÷ӧҹä´éÍÂèÒ§ÁÕ»ÃÐÊÔ·¸ÔÀÒ¾¢Öé¹
  7. à¾ÔèÁ¤ÇÒÁÁÑ蹤§ãËé¡Ñº¼ÙéºÃÔËÒÃÃдѺÊÙ§
  8. ÁÕÃкº¡ÒèèÒÂà§Ô¹·´á·¹
  9. ·ÓãËé§Ò¹ HR ä»àª×èÍÁ¡Ñº Payroll ä´é´Õ¢Öé¹ â´Â»¡µÔ HR ¡Ñº Payroll ¨Ðᡡѹ¶éÒà»ç¹ºÃÔÉÑ·ãË­è áµè¶éÒà»ç¹ºÃÔÉÑ·àÅç¡ÍÒ¨¨ÐÃÇÁ â´Â»¡µÔ HR áÅÐ Payroll ÊÒÁÒöá¡ä´éà¾ÃÒÐ HR à¹é¹¢éÍÁÙÅ¢èÒÇÊÒà áÅÐ ¡ÒþѲ¹ÒºØ¤¤Å Êèǹ Payroll ¨ÐäÁèʹã¨ÇèҺؤ¤Å¨ÐÁÕ»ÃÐÇѵÔÍÂèÒ§äà áµè¨Ð¨èÒµÒÁ§Ò¹·Õè·Ó
   10. ¡ÒÃÊÃéÒ§¡ÒÃÊ×èÍÊÒÃÃÐËÇèÒ§ HR ¡Ñº ºØ¤ÅÒ¡Ã ËÃ×Íà»ç¹¤¹¡ÅÒ§ ÃÐËÇèÒ§ ºØ¤¤ÅҡáѺ¼ÙéºÃÔËÒÃ
   11. ¤ÇÒÁÊÒÁÒö·Õè¨Ðä»´Ùáźؤ¤ÅÊèǹ¢ÂÒ àªè¹ÅÙ¡¤éÒªÑèǤÃÒÇ ËÃ×ͧҹã¹ÊÒ¢ÒÍ×è¹æ ·ÕèËèÒ§¡Ñ¹ÍÍ¡ä» ¨Ð·ÓÍÂèÒ§äö֧¨Ð Handle à¢éÒä´é
   12. ·ÓÍÂèÒ§äÃàÃÒ¨Ö§¨ÐÅ´¤èÒãªé¨éÒ§ËÃ×ÍÅ´¤ÇÒÁàÊÕ觷ÕèÍÒ¨¨Ðà¡Ô´¨Ò¡¡®ËÁÒÂËÁÒÂáç§Ò¹

ÊÔè§àËÅèÒ¹Õéà»ç¹¢éÍÁÙÅ·Õè Line Manager ¤ÇÃàËç¹ ä´éá¡è
   1. ¢éÍÁÙŢͧºØ¤¤Å·ÕèÍÂÙèã¹á¼¹¡ ·Õèà»ç¹¢éÍÁÙž×é¹°Ò¹·Õèµéͧ·ÃÒº àªè¹ Training ÁÕ¡Òà Train ÍÐäÃÁÒºéÒ§áÅéÇ
   2. ¤ÇèÐÃÙé Pattern àªè¹ àÃ×èͧ¡ÒÃÅÒËÂØ´ÇèÒ ªèǧä˹ÅÒÁÒ¡ µéͧà¡çºÊ¶ÔµÔäÇé
   3. àÃÒµéͧÃÙé¨Ñ¡á¼¹¡ Í×è¹æÇèÒÁÕ Technician à¡è§æ ËÃ×ÍäÁè·Õèà¢Ò¨ÐÂéÒÂÁÒÍÂÙè¡ÑºàÃÒ
   4. à¡ÕèÂÇ¢éͧ¡Ñº Operational(¡Ò÷ӧҹ) Workforce Size ¤×Í ¡Ò÷ӧҹªÔé¹¹ÕéËÃ×Í Project ¹Õé¨Ðãªé¤¹¡Õ褹 Productivity Ratio ¤×Í ÍѵÃҢͧ¼Å¼ÅÔµ·Õè´ÕËÃ×Í à¤Ã×èͧ¨Ñ¡Ã˹Öè§à¤Ã×èͧµÑͧãªé¤¹¡Õ褹
   5. à§Ô¹·´á·¹
   6. 㹡Òû¯ÔºÑµÔÁÕà»éÒËÁÒÂÃÐÂÐÊÑé¹ ÃÐÂÐÂÒÇ ÍÂèÒ§äúéÒ§ àÃÒµéͧà¢éÒ㨠Seasonal Production ¤×Í Ä´Ù¡ÒÅ àªè¹à»Ô´à·ÍÁ Ä´Ù½¹ ªèǧ»ÕãËÁè à»ç¹ÍÂèÒ§äà ¨Ðä´éÇҧἹ¡ÒüÅÔµä´é
   7. ¢éÍÁÙŨҡÃкºÍ×è¹ àªè¹ àÇÅÒ¡ÒÃà¢éÒ§Ò¹ ¡ÒÃÍÍ¡§Ò¹ àÃÒµéͧàËç¹´éÇ Cost Data ¤×͵鹷ع¢Í§ºØ¤ÅÒ¡Ã áµèÅФ¹
   8. ¢éÍÁÙŢͧÊÔè§áÇ´ÅéÍÁ·ÕèÁռšÃзºµèͺؤÅÒ¡Ã

¾×é¹°Ò¹¢Í§ HRIS ·ÕèµéͧÁÕ§Ò¹ËÅÒÂæÍÂèÒ§·Õèµéͧ·Óàªè¹ Employee Setup
   1. ¡Òà Online Access ÊÓËÃѺ Supervisor áÅÐ Manager ¢Í§ HR
   2. ¡ÒáÃШÒ¡Ò÷ӧҹ ãËé¡Ñº ¾¹Ñ¡§Ò¹
   3. Relational Database µéͧ§èÒ·Õè¨Ðà»ÅÕè¹á»Å§áÅÐ ¡ÒÃà¢éÒ¶Ö§
   4. ¡Òà Design Ãкºµéͧ¤Ó¹Ö§¶Ö§ Standard àªè¹ ÃËÑʾ¹Ñ¡§Ò¹ à¾×èÍãªé㹡Òà Integrate ¡ÑºÃкºÍ×è¹æ
   5. »ÃÐÇѵԢͧ¾¹Ñ¡§Ò¹µÑé§áµèàÃÔèÁà¢éÒ àªè¹»ÃѺµÓá˹è§àÁ×èÍäËÃè à¤Âä´éÃÒ§ÇÑÅÍÐäúéÒ§
   6. Ãкºµéͧãªé§èÒÂÊÓËÃѺ¼ÙéºÃÔËÒÃ
   7. ¢éÍÁÙŵéͧÊÑÁ¾Ñ¹¸ì ÊÒÁÒöµÃǨÊͺä´é µéͧä»à¡ÕèÂǾѹ¡Ñº¡ÒÃÍ͡ẺÃкº
   8. HR Supervisor ¨Ð´Ö§¢éÍÁÙÅẺä˹¡çä´é
   9. ¢éÍÁÙÅ·ÕèÊÒÁÒö¨Ðà»ÅÕè¹á»Å§ä´éã¹Í¹Ò¤µ
   10. ˹éÒ·Õè¢Í§¡ÅØèÁ HR à¢è¹ ºÃÔÉÑ·ãË­èæ ·ÕèÁÕºÃÔÉÑ·ã¹à¤Ã×Í áµèÅкÃÔÉÑ·ÁÕ HR ¢Í§µÑÇàͧ áµèÍÒ¨¨ÐÁÕ˹éÒ·ÕèµèÒ§¡Ñ¹ºéÒ§
   11. »ÃѺ»Ãا¢éÍÁÙŢͧ¾¹Ñ¡§Ò¹ãËÁè
   12. ¡ÒÃà»ÅÕè¹á»Å§¢éÍÁÙŵèÒ§æ ·Õèà¡ÕèÂǡѺºØ¤¤ÅÒ¡Ã
   13. µéͧÃÙéÇèÒã¤ÃºéÒ§¨Ðä´éÃѺÊÔ·¸Ô»ÃÐ⪹ì
   14. àÃÒµéͧÃÙéÃкºÁÕ¤ÇÒÁÊÑÁ¾Ñ¹¸ì¡Ñ¹ÍÂèÒ§äà à¾ÃÒÐ˹èǧҹÁÕâ¤Ã§ÊÃéÒ§Ãкºà»ç¹ Hierarchical
   15. ¡ÒûÃѺ»Ãا¢éÍÁÙÅà¡ÕèÂǡѺ¡ÒÃÈÖ¡ÉÒ àªè¹»ÃÔ­­Òâ·
   16. ¡ÒûÃѺ»ÃاµÒÃÒ§µèÒ§æµéͧÍÂÙèã¹Ãкº
   17. ·ÓÍÂèÒ§äÃ㹡Òúѹ·Ö¡¢éÍÁÙÅÊдǡ áÅСÃзѴÃÑ´ÁÒ¡¢Öé¹
   18. àÃÒÁÕÃкº Front End àª×èÍÁµèÍä»Âѧ Payroll
   19. ÊÒÁÒö·Õè¨Ñ´¡ÒâéÍÁÙÅ Agency ËÃ×Í Contractor µèÒ§æä´é

     Ãкº¡ÒÃÊÁѤÃÁÕ·Ñé§ External áÅÐ Internal ËÁÒ¶֧ ÊÁѤèҡÀÒ¹͡ áÅÐÀÒÂ㹡çä´é â´ÂÁÕ¢éÍÁÙŴѧ¹Õé µÓáË¹è§ ¡ÒÃÈÖ¡ÉÒ áÅÐ à§×è͹ä¢ã¹¡ÒÃÃѺÊÁѤà â´Âãªé Electronically 㹡Òà Matching Resumes

     ¡ÒÃÇÔà¤ÃÒÐËìͧ¤ì¡Ã ÇèÒµÑé§Í§¤ì¡Ã¢Öé¹ÁÒ ¤¹à»ç¹ÍÂèÒ§äà ¢éÍÁÙÅà»ç¹ÍÂèÒ§äà ÁÕ»ÃÐÊÔ·¸Ô¼ÅäÁê áÅÐ Group áÅÐ Team à»ç¹ÍÂèÒ§äà ËÅѧ¨Ò¡ÇÔà¤ÃÒÐËìͧ¤ì¡ÃáÅмÙéºÃÔËÒáç¨ÐÊÒÁÒöÇÔà¤ÃÒÐËìä´éÇèÒ¨ÐÅ´¢¹Ò´Í§¤ì¡Ã´ÕäÁê ËÃ×Í¡ÅØèÁ´ÕäÁê µéͧ´ÙÇèÒ§Ò¹ä˹ºÒ§·Õè Overload ÇÔà¤ÃÒÐËì¼Å¼ÅÔµâ´Â´Ù¨Ò¡ÅѡɳТͧ§Ò¹áÅСÒúÃÔËÒà ÃдѺÊÒ§ҹºÑ§¤ÑººÑ­ªÒÇèÒÁÕ¡ÕèÃдѺ ¶éÒÁÒ¡ªéÒ ´ÙÇèÒÁÕ¤¹ÇèÒ§·Õèä˹ºéÒ§ ·ÓÍÂèÒ§ä÷Õè¨ÐãËé Team §Ò¹´ÙáÅàͧä´é ÇÔà¤ÃÒÐËì¼Å¡Ãзº¢Í§ Team ÈÖ¡Éҵ鹷ع ´ÙáÅ Agency áÅÐ Contractor ´éÇ ¨Ó¹Ç¹ªÑèÇâÁ§·Õè·Ó§Ò¹ ·Õè¼ÅÔµËÃ×ͺÃÔ¡ÒÃ

   ¡ÒèѴ¡Ò÷ҧ´éÒ¹¡ÒþѲ¹Ò µéͧÇҧἹ¡ÒÃÊ׺·Í´µÓáË¹è§ à¾ÃÒкҧµÓá˹觢Ҵ¤¹äÁèä´é

   ¡Òõͺ᷹(Compensation) µéͧ»ÃÐàÁÔ¹¨Ò¡¡Ò÷ӧҹ ¡ÒâÖé¹à§Ô¹à´×͹µéͧ¢Ö鹡Ѻ¤èÒ¤ÃͧªÕ¾ áÅеéͧÁÕÀÒ¾ÃÇÁ¢Í§ Compensation

   ¡ÒÃãËéºÓ¹Ò­ àÃÒµéͧÁÕ¢éÍÁÙÅà¾×èÍÇҧἹ§º»ÃÐÁÒ³

   Group Benefit Plan àªè¹ ÊÇÑÊ´Ô¡ÒûÃСѹÊѧ¤Á ËÃ×Í ºÃÔÉÑ·ÁÕÊÇÑÊ´Ô¡ÒÃãËé

   àÃ×èͧÊØ¢ÀÒ¾ àªè¹ «×éÍ»ÃСѹÊØ¢ÀÒ¾ µéͧÁÕ¡ÒÃà¡çº¢éÍÁÙÅ Claim à¾×èͪèÇÂÇÔà¤ÃÒÐËì¤èÒãªé¨èÒÂ

   ¡ÒÃͺÃÁ à»ç¹àÃ×èͧ¢Í§¡ÒÃŧ·ÐàºÕ¹ ¡ÒèѴµÒÃÒ§¡ÒÃͺÃÁ ¡ÒèѴ¡ÒÃÇèÒ´éÇ¡ÒþѲ¹ÒËÅÑ¡Êٵà ¡ÒûÃÐàÁÔ¹¼ÙéͺÃÁ à¡çºã¹°Ò¹¢éÍÁÙÅ ¼Ùé·Õèà¢éÒͺÃÁ¨Ðµéͧà¡ÕèÂÇ¢éͧ¡Ñº§Ò¹à¢Ò Train áÅéÇä´éÍÐäà Train áÅéǹÓä»ãªéäÁê

   àÃÒµéͧ·ÓÀÒÂãµé¡®ËÁÒ àªè¹ ¡ÒÃãªé E-mail

   ¡ÒÃÊ×èÍÊÒà àªè¹ Internet ·Õèãªéã¹Í§¤ì¡Ã ä´éá¡è ¡®ÃÐàºÕºµèÒ§æ

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MRP, MRP II áÅÐ JIT
     Manufacturing Management System (Mfg) ¤×Í System ·Õè»ÃСͺ仴éÇÂà¤Ã×èͧ¨Ñ¡Ã ÊÔ觷ÕèàÍÒÁÒʹѺʹع Operate ¤¹ Çѵ¶Ø´Ôº áÅÐ ÁҵðҹµèÒ§æà¾ÃÒÐà´ÕëÂǹÕéâçҹ·ÕèäÁèà¢éÒ Standard ã´¡ç Standard ˹Öè§ ¡çäÁèÊÒÁÒöá¢è§¢Ñ¹ä´é àªè¹ ISO 㹡ÒÃá§è¢Í§¡ÒüÅÔµ áµè¶éÒà»ç¹ Software ¡çà»ç¹ CMM «Öè§ Mfg ÊÒÁÒöÇÑ´ä´éà»ç¹ Performance ¡ç¤×Í »ÃÐÊÔ·¸ÔÀҾͧ¡Òà Operate â´ÂÊÒÁÒöÇÑ´ä´é 3 ÇÔ¸Õ
  1. Cycle Time µÑé§áµèä´éÇѵ¶Ø´Ôº ¨¹¶Ö§à»ç¹ÊÔ¹¤éÒ ¶éÒ Cycle Time ÊÑé¹ áÊ´§ÇèÒ Cycle Time àÃÒ´Õ
  2. Due Date Performance ¤×Í ÊÒÁÒö¼ÅÔµä´éµÒÁ¡Ó˹´Êè§ËÃ×Í Full Fill Order ãËé¡ÑºÅÙ¡¤éÒä´éàÃçÇá¤èä˹
  3. Cost Metric ¤×͵鹷عµéͧµèÓ

«Öè§ÁÕËÅÒ Technic ÁÒ¡·Õè¨Ð¹ÓÁÒÇÔà¤ÃÒÐËì Mfg Performance ÃÇÁ¶Ö§¡ÒûÃѺ»ÃاãËéÁѹ´Õ¢Öé¹ «Ö觵ç¹Õéà»ç¹àÃ×èͧ¢Í§ Operation Research àªè¹ ¤³Ôµ Ê¶ÔµÔ ÁÒ·Óà»ç¹ Model ËҨشµèÓÊش㹡ÒÃÊÑ觢ͧËÃ×ͼÅÔµ
Manufacturing Environment ÊÒÁÒöáºè§à»ç¹ 3 Êèǹ
  1. Industry Forces ¤×Í áç¡´´Ñ¹ÀÒ¹͡ ËÃ×Íã¹ÍصÊÒË¡ÃÃÁà´ÕÂǡѹ ä´éá¡è
    • Fast Delivery ¤ÇÒÁàÃçÇ㹡ÒüÅÔµ ÅÙ¡¤éÒµéͧ¡ÒÃÊÔ¹¤éÒàÃçÇã¤Ã¼ÅÔµàÃçÇÅÙ¡¤éÒ¡çàÅ×Í¡ÃÒ¹Ñé¹
    • Customized Product ¶éÒàÃÒÁÕ¤Ùèá¢è§ÁÒ¡ àÃÒµéͧ·ÓãËéᵡµèÒ§¨Ò¡¤Ùèá¢è§ ·ÓãËéÁѹÁÕ Value Added
    • Fierce Price Competition ¡ÒÃá¢è§¢Ñ¹´éÇÂÃÒ¤Ò
    • High Product Quality µéͧ·ÓãËéÁդسÀÒ¾
    • Long Constrained Supply Pipsline ¤×Í ÁÕ Supply ãËéàÅ×Í¡¹éÍ áµèÁÕ¤ÇÒÁµéͧ¡ÒÃÊÙ§ µéͧÃÐÇѧàÃ×èͧ¢Í§ Lead Time àªè¹¼Ùé¼ÅÔµ Chip ÁÕ¹éÍ áµè¼Ùé¼ÅÔµ Mainboard ÁÒ¡ÁÕ¤ÇÒÁµéͧ¡Òà Chip ·ÓãËéµéͧÃÐÇѧàÃ×èͧ Lead Time

  2. Internal Responses ¤×Í µÍºÊ¹Í§µèͻѭËÒµèÒ§æ ËÃ×Íáç¡´´Ñ¹¨Ò¡ÀÒ¹͡ ä´éá¡è
    • High FGI ¤×Í àÃÒÁÕ Inventory ÁÒ¡æ ¡ç¨ÐÊÒÁÒöʹͧµÍºµèÍ¡Òà Fast Delivery «Ö觨ТѴ¡Ñº Concept ¢Í§ Just In Time àÃҨеéͧËҨش·ÕèàËÁÒÐÊÁ·ÕèÊØ´
    • Many Operation ¤×Í ·ÓãËé Product àÃÒÁÕ¤ÇÒÁËÅÒ¡ËÅÒÂà¾×èÍʹͧµÍºµèÍ¡Òà Customize Product
    • Make To Order ÍÒ¨¨Ð¡èÍãËéà¡Ô´ Short Product Life Cycle ¢Öé¹ä´é ¤×Í·ÓãËé Product à¡èÒÁÕÍÒÂØÊÑé¹Å§ àªè¹ CPU ÃØè¹ãËÁèÍÍ¡ÁÒ ÃØè¹à¡èÒÃҤҨе¡Å§·Ñ¹·Õ «Öè§ Product à¡èÒ¡çÂѧµéͧ Support ÅÙ¡¤éÒ(Âѧµéͧ¼ÅÔµÍÂÙè) 㹡óÕÂѧÍÂÙèã¹»ÃСѹ áµè¢ÒÂäÁèÍÍ¡¨Ð·ÓÍÂèÒ§äÃ

  3. The Production Puzzle ¤×Í ÊÔ觷Õè¨Ð¡ÃÐ·Ó ¡èÍãËéà¡Ô´¢Í§ 2 ÍÂèÒ§
    • ·ÓãËéä´éµÒÁ Due Date
    • Å´ Cost

à¾×èÍá¡é䢻ѭËÒ·Õèà¡Ô´¨Ò¡ Internal Responses ¶éÒµéͧ¡ÒÃàËç¹ÀÒ¾¡Ò÷ӷÑé§ 2 Êèǹ¹Õé·ÓÂÒ¡ÍÂèÒ§äà ãËé´ÙConcept ·ÕèàÃÕ¡ÇèÒ Perfect Manufacturing World Perfect Manufacturing World à»ç¹·ÄÉ®Õ ¢Í§¡ÒüÅÔµËÃ×Í Manufacturing ÍÂèÒ§ÊÁºÃÙ³ì ¤×Í
   1. ÁÕÇѵ¶Ø´Ôº·Õè¨Ðà¢éÒÁÒ·Õèâç§Ò¹´éÇÂÍѵÃÒà´ÕÂǡѺ·Õè¢ÒÂÍÍ¡ä» ¤×ͼÅÔµà·èÒäËÃè¡ç¢ÒÂä´éËÁ´
   2. ¼ÅÔµµÒÁ Order ¢Í§ÅÙ¡¤éÒ äÁèµéͧ·Ó Forecasting àÅÂ
   3. ¼ÅÔµä´éâ´ÂäÁèÁÕ Delay
   4. ·Ø¡ Product ãªé Resource ¢Í§ÁѹàͧäÁèÁÕ¡Òà Share Resource ËÁÒ¤ÇÒÁÇèÒ ¶éÒàÃÒÁÕÊÔ¹¤éÒÍÂÙè 2 ÍÂèÒ§â´ÂãªéÇѵ¶Ø´ÔºàËÁ×͹¡Ñ¹ µÒÁ Concept ¨ÐäÁèÁÕ Share Resource ÊÔ¹¤éÒáµèÅеÑǨÐÁÕ Resource ¢Í§Áѹàͧ
   5. Ãкº Mfg ·Ñé§ËÁ´ÁÕ¡Òà Integrate ·Ó§Ò¹ÃèÇÁ¡Ñ¹ä´éà»ç¹ÍÂèÒ§´Õ ¨¹àÃÒÊÒÁÒöÁÑè¹ã¨ä´éÇèҨмÅÔµä´é·Ñ¹àÇÅÒ
   6. ¡Ò÷ӧҹ·Ø¡ÍÂèÒ§ÊÁºÙóìäÁèÁբͧàÊÕÂàÅÂ
   7. ÁÕ Capacity ãË­èÁÒ¡¤×ÍäÁèÇèÒ¨ÐÁÕ Demand ÁÒ¡á¤èä˹àÃÒ¡çÊÒÁÒö¼ÅÔµä´é
   8. Cycle Time ÊÑé¹ÁÒ¡ ·ÓãËéàÃÒ Delivery ÊÔ¹¤éÒä´é¡è͹·ÕèÅÙ¡¤éҨСàÅÔ¡

Concept ·Õè¡ÅèÒÇÁÒ·Ñé§ËÁ´äÁèÊÒÁÒöà»ç¹äËä´é à¾ÃÒзء¢éÍÁͧÁØÁ¡ÅѺ ¨ÐÁջѭËÒ·Ø¡¢éÍ «Ö觻ѭËҵç¹ÕéàÃÒàÃÕ¡ÇèÒ Production Puzzle ·ÕèàÃÒµéͧá¡éä¢

   Real world à»ç¹ÍÕ¡ Concept ·ÕèµèÒ§¡Ñº Perfect Manufacturing World ·Ø¡ Product ãªéµéͧ Resource µÑÇà´ÕëÂǡѹ¨ÐµéͧÁÕ¡Òà Set Up á¼¹¡ÒüÅÔµáµèÅÐ Product ãËéᵡµèÒ§¡Ñ¹ ¼ÅÔµ·ÕèÅÐ Product áµè Perfect Manufacturing world ¶éÒÅÙ¡¤éÒ Order ÁÒ¤èͼÅÔµ

   ÇÔ¸Õ¡Ò÷ÕèàÃÒ¨ÐàÍÒÁҨѴ¡Òà àÃÒ¨ÐàÃÕ¡ÇèÒ Production Management «Öè§ÁÕËÅÒ Technique ä´éá¡è Production Logistic ËÃ×Í Production Puzzle

   ¨Ø´»ÃÐʧ¤ì¢Í§ Manufacturing ¡ç¤×ÍàÃÒÊÒÁÒö Full Fill Order ä´éâ´Âãªé Minimum Resource â´Â·ÓµÒÁ Order ¢Í§ÅÙ¡¤éÒ·Õèãªé Cost µèÓ·ÕèÊØ´ ¡ç¤×Í ¡Òà Solve Production Logistic ËÃ×Í Production Puzzle

   ¡Òà Design Manufacturing System ·Õèà»ç¹ä»ä´é´Õ·ÕèÊØ´ µÃ§¹Õé·Óä´éËÅÒÂÇÔ¸Õ ¢Ñé¹·Õè 1 àÃÒµéͧ Design Ãкº¡ÒüÅÔµ¢Í§àÃÒãËé´ÕµÃ§¹ÕéÁÕËÅÒ Factor ·Õèµéͧ¤Ó¹Ö§¶Ö§ ä´éá¡è
    • Ãкº¡ÒÃà§Ô¹
    • ÁÕ¡ÒÃàÅ×Í¡ Technology à¢éÒÁÒãªé
    • ÁÕ¡ÒÃ·Ó Maketing
    • ¡ÒÃÍ͡Ẻ Product

â´ÂÊÃØ»ÁÕàÃ×èͧËÅÑ¡æ·ÕèàÃÒµéͧÁÒ Manage ãËéÁѹ¡Ò÷ӧҹä´é´Õ¢Öé¹(Manufacturing)ÁÕ 4 ÍÂèÒ§
  1. Production Line ¨Ð·ÓÍÂèÒ§äÃãËé Product àÃÒÁÕ»ÃÐÊÔ·¸ÔÀÒ¾
  2. ¸ØáԨÍ×è¹æ·Õè¨ÐÁÒà¡ÕèÂÇ¢éͧ¡Ñº¡ÒüÅÔµ àªè¹¡ÒÃà¨Ã¨Ò¡Ñº Supplier
  3. ÃкºÁҵðҹ·ÓãËéÊÒÁÒö Control ä´éªèÇÂÅ´¡ÒÃÊÙ­àÊÕÂä´é
  4. àÃ×èͧ¢Í§¡Òâ¹Êè§ËÃ×ÍàÃ×èͧ·Õèà¡ÕèÂÇ¢éͧ·Õè¨Ð¹ÓÊÔ¹¤éÒä»ÊÙè¼ÙéºÃÔâÀ¤

  Work Release System à»ç¹·ÄÉ®ÕáÃ¡æ «Öè§à»ç¹·ÄɮշÕèäÁè¨Óà»ç¹µéͧà¡ÕèÂÇ¢éͧ¡Ñº IT àªè¹¡Ò÷ӴéÇ Á×Í â´Â·Õè¨Ðµéͧ·ÓàÊÃç¨ÊÁºÃÙ³ìã¹àÇÅÒ·Õè¡Ó˹´ «Öè§ Work Release System ÁÕÍÂÙè 2 ÍÂèÒ§
   1. Push System ¤×;ÂÒÂÒÁ¼ÅÑ¡´Ñ¹§Ò¹ãËé¢Öé¹µÒÁá¼¹·ÕèàÃÒÇÒ§äÇé â´ÂäÁèʹ㨠Shop Floor ÇèÒ¨Ðà»ç¹ÍÂèÒ§äà àªè¹ Line ¡ÒüÅÔµ ¼ÅÔµäÁè·Ñ¹ àÃÒ¡ç¾ÂÒÂÒÁ¼ÅÑ¡´Ñ¹ãËéà»ç¹µÒÁá¼¹·ÕèÇÒ§äÇé
   2. Pull System àÃÒ¨ÐäÁè¼ÅÔµ¨¹¡ÇèÒ¨Ðä´éÊÑ­­Ò³¨Ò¡ Shop Floor ¨Ö§¨Ð¼ÅÔµ àªè¹ KANBAN

  »Ñ¨¨ØºÑ¹Ãкº Manufacturing ·Õèãªé¡Ñ¹ÍÂÙèäÁèÁÕã¤Ãà»ç¹ Pure Push ËÃ×Í Pull ¤×Íãªé·Ñé§ MRP áÅÐ JIT
  MRP ¤×Í Computer Technique ÊÒÁÒö·Ó´éÇ Manual ä´é ¶éÒ¢éÍÁÙÅäÁèÁÒ¡ áµè¶éÒÁÕÁÒ¡æµéͧãªé Computer ªèÇ »Ñ¨¨ØºÑ¹ MRP ¨Ð¶Ù¡ÃÇÁ¡Ñº ERP

ËÅÑ¡¡Ò÷ӧҹ¢Í§ ERP
  1. ·Ó Netting ¤×Í ËÒÇèÒ Period ä˹ ·Õµéͧ¡ÒÃÊÑè§Çѵ¶Ø´ÔºËÃ×ÍÊÔ¹¤éÒ
  2. Lot Size ¤×Í ËҨش·ÕèÊÑè§ÊÔ¹¤éÒËÃ×ÍÇѵ¶Ø´Ôº áÅéÇ Cost áÅлÃÔÁÒ³ àËÁÒÐÊÁ ¤×͵鹷عäÁèÊÙ§ áÅÐäÁèÊÑè§Çѵ¶Ø´ÔºÁÒ¡ä» ·ÄɮշÕèãªé¡Ñ¹ ä´éá¡è

    • Lot for Lot
    • Economic Order Quantity
    • Period Quantity
    • Least Unit Cost
    • Part Period Balancing
    • Wagner Whitin
  3. Offsetting ¤×Í ¡ÒÃà»ÅÕè¹ Planned Order Receipt ãËé¡ÅÒÂà»ç¹ Planned Order Release
  4. Explosion ¤×Í ¡ÒâÂÒ¼ŠNetting, Lot Sizing áÅÐ Offsetting ãËé¤Ãº·Ø¡ Line ¡ÒüÅÔµ   ¡ÒÃǧἹµéͧÇҧἹ·Õè¨Ø´ÊØ´·éÒ àÁ×ÍàÃÒä´é Plan Release àÃÒ¡ç¨ÐÊè§ä»ãËéÊÒ§ҹ¡è͹˹éÒ ä» ÇҧἹ¡ÅÒÂà»ç¹ Requirement à¢éÒ ¡Ò÷ÓÍÂèÒ§¹Õ騹件֧¨Ø´àÃÔèÁµé¹àÃÕ¡ÇèÒ Explosion

   MRPII à»ç¹¡Òà Integrate System áÅÐâ´Â»¡µÔ MRP ¨ÐäÁè Cover Resource Í×è¹æ àªè¹áç§Ò¹ ¤¹ Overhead µèÒ§æ «Öè§ Resource àËÅèÒ¹Õé¨Ð¶Ù¡ Manage â´Â MRP II ¨Ð¤Ô´¶Ö§áµè Raw Material ÍÂèÒ§à´ÕÂÇ
   Just In Time (JIT) ¤×Í
  • à»ç¹ Technique 㹡ÒèѴ¡Òà ¡ÒüÅÔµÍÂèҧ˹Öè§
  • ¶Ù¡¾Ñ²¹Ò·Õè»ÃÐà·È­Õè»Øè¹
  • à»ç¹ Pull System
  • Make to Order
  • ãËéÃèÇÁ¡Ñº TQC/TQM
  • à»ç¹ ·ÄÉ®Õ ·ÕèµÃ§¢éÒÁ¡Ñº EOQ
   JIT Approach ÁÕ Process ËÅÑ¡æ ÍÂÙè 3 ÍÂèÒ§
  • µéͧŴ Size ¢Í§¼ÅÔµ
  • µéͧÁÕ¡ÒûÃѺ»Ãا¤Ø³ÀÒ¾
  • µéͧ¼ÅÔµãËé·Ñ¹àÇÅÒáÅеéͧäÁèÁբͧàÊÕÂ

  â´Âãªé Kanban System à»ç¹µÑÇ Control Movement ¢Í§ Material áÅÐÃкºÍ×è¹æãªé¨Ñ´¡ÒáѺ¢Í§àÊÕ áç§Ò¹ áÅÐ Overhead Êèǹ·ÕèàËÅ×ÍÍ×è¹æ ·ÓãËé Stock µèÓ ¡ÒèѴ¡ÒçèÒÂ

º··Õè 10

ERP & SAP R/3
ERP(Enterprise Resource Planning) ÊÒÁÒö¨Ñ´¡Òà Transaction Cycle ä´éËÁ´´Ñ§¹Õé
  • Expenditure
  • Conversion
  • Revenue
  • Financial

  ERP à»ç¹ Software ·Õèãªé㹡Òà Manage ä´é·Ñé§Í§¤ì¡Ã â´Â·ÕÁÕ common Database à¡çº¢éÍÁÙÅ·Ø¡ÍÂèÒ§äÇé·Õè à´ÕÂǡѹ à¾×èÍ»éͧ¡Ñ¹¡ÒäÇÒÁ«éÓ«é͹¢Í§¢éÍÁÙÅ ·ÓãËéÁÕ»ÃÐÊÔ·¸ÔÀÒ¾ ·ÓãËéÁÕ¡Òà Share ¢éÍÁÙÅÊÙ§ÊØ´ â´ÂáµèÅÐÊèǹÊÒÁÒö´Ö§¢éÍÁÙÅÊèǹ¡ÅÒ§·ÕèµÑÇàͧʹã¨ÁÒÇÔà¤ÃÒÐËìä´é áÅÐ ÊÒÁÒö·Õè¨Ð Integrate ä´éËÁ´äÁèÇèÒ¨Ðà»ç¹ Marketing Manufacturing Accounting áÅÐ Staffing
  ERP ¨Ðà¹é¹ãËéàÃÒ·Ó Business Reengineering à¾×èÍ»ÃѺ»ÃاÃкº¢Í§ãËéà¢éҡѺ ERP «Ö觨Ðáºè§ Function Area à»ç¹ 4 ÊèǹËÅÑ¡æ
   1. Marketing Sales
   2. Production And Materials Management
   3. Accounting And Finance
   4. Human Resource

  áµèÅÐÊèǹ¨ÐÁÕ Business Process ÍÂÙèã¹¹Ñé¹ «Ö觨ÐÁÕËÅÒ Business Activity ÁÒ¡»ÃСͺ¡Ñ¹ àªè¹ activity ¡ÒÃÍÍ¡ Invoice à»ç¹ Activity áµè Activity ¹Õé 仵èÍà¹×èͧ¡Ñ¹ËÅÒÂæÍѹÍÍ¡äË ¨¹¡ÅÒÂà»ç¹ Process ·ÕèàÃÕ¡ÇèÒ Computer Order management «Ö觨Ðä»à¡ÕèÂÇ¢éͧ¡Ñº Functional Area ·ÕèàÃÕ¡ÇèÒ marketing And Sale
   Concept ËÅÑ¡æ¢Í§ ERP ¤×Í àÍÒ·Ø¡¢éÍÁÙŢͧáµèÅÐá¼¹¡ÁÒ Integrate ¡Ñ¹ à¾×èÍ Share ¢éÍÁÙšѹ SAP R/3 Modules : The Left-Side
  • Sales And Distribution(SD) à»ç¹àÃ×èͧ¢Í§ Sale ·Ñé§ËÁ´ µÑé§áµè¡ÒÃѺ Order ÅÙ¡¤éÒ¨¹¶Ö§Ê觢ͧãËéÅÙ¡¤éÒ
  • Material Management(MM à»ç¹àÃ×èͧ¢Í§¡ÒèѴ¡ÒÃà¡ÕèÂǡѺ Raw Material ·Ñé§ËÁ´
  • Production Planning(PP) à»ç¹àÃ×èͧ¢Í§ Schedule ¡ÒüÅÔµËÃ×Í ÇҧἹ¡ÒüÅÔµÇèҨмÅÔµà·èÒäËÃè à»ç¹Êèǹ¢Í§ MRP
  • Quality Management(QM) à»ç¹àÃ×èͧ¢Í§¡ÒõÃǨÊͺ¤Ø³ÀÒ¾¢Í§Çѵ¶Ø´Ôº áÅÐ Product µèÒ§æ
  • Plant Maintenance(PM) à»ç¹àÃ×èͧ¡Òà Manage à¤Ã×èͧ¨Ñ¡ÃËÃ×Í Resource µèÒ§æ
  • Human Resouce(HR) à»ç¹àÃ×èͧ¡ÒèѴ¡ÒáѺ¤¹ ÃÇÁ¶Ö§à§Ô¹à´×͹ áÅÐÊÇÑÊ´Ô¡ÒõèÒ§æ
  • Financial Account(FI) à»ç¹¡Ò÷ӺѭªÕÊÓËÃѺ¤¹ÀÒ¹͡ àªè¹ ÃÒ§ҹÊè§ÊÃþҡÃ
  • Controlling(CO) à»ç¹¡Ò÷ӺѭªÕÊÓËÃѺÀÒÂã¹ àªè¹ ÃÒ§ҹÊÓËÃѺ¼ÙéºÃÔËÒ÷Õèãªé㹡ÒõѴÊÔ¹ã¨
  • Asset Management(AM) à»ç¹¡ÒúÃÔËÒà Fixed Asset µèÒ§æ ä´éá¡è à¤Ã×èͧ¨Ñ¡Ã ÃÇÁ¶Ö§¡ÒäԴ¤èÒàÊ×èÍÁÃÒ¤Ò
  • Project System(PS) à»ç¹¡ÒúÃÔËÒà Project ¨Ðà¡çº¢éÍÁÙŵèÒ§æà¡ÕèÂǡѺ Project áÅйÓä»àª×èÍÁµè͡Ѻ Module µèÒ§æàªè¹à§Ô¹Å§·Ø¹¨Ðä»àª×èÍÁ¡Ñº FI à»ç¹µé¹
  • Workflow(WF) à»ç¹àÃ×èͧ¢Í§ Workflow ªèÇÂãËé¡Ò÷ӧҹà»ç¹ä»ÍÂèÒ§ Auto àªè¹ Ê觤ÓÊÑ觼èÒ¹ E-Mail
  • Industry Solution(IS) à»ç¹ Module à¾ÔèÁàµÔÁ¨ÐᵡµèÒ§¡Ñ¹ä»¢Öé¹ÍÂÙè¡ÑºáµèÅÐ Industry

  ÊÃØ» ERP ªèÇÂ㹡Ò÷Õè¨Ð Integrate Functional Area ¢Í§ Business ä´é â´Âãªé Database ÃèÇÁ¡Ñ¹¢Í§áµèÅÐ Functional áÅЪèÇÂ㹡ÒÃÍÍ¡ÃÒ§ҹ ·ÕèªèÇÂ㹡ÒõѴÊԹ㨠¢Í§ Management äÁèãªè·Ø¡·Õè¨Ð Implement ERP áÅéǨлÃÐʺ¤ÇÒÁÊÓàÃç¨ àªè¹ Dell ·Õè Implement ERP äÁèÊÓàÃç¨ ¡Òà Implement SAP ¢Öé¹ÍÂÙè¡Ñº¢¹Ò´¢Í§Í§¤ì¡Ã ËÃ×Í»ÃÐàÀ·¸ØáԨ à¾ÃÒÐ SAP ÁÕ Module ÁÒ¡ àªè¹ºÒ§ ºÃÔÉÑ·äÁè Implement HR áÅСÒà Implement ãËéÊÓàÃ稡çµéͧÍÒÈÑ Consult ¤ÇÒÁÊӤѭáÅлÃÐ⪹ì¢Í§ ERP ¤×Í à»ç¹à»éÒËÁÒÂÊÓËÃѺ ºÃÔÉÑ·ãË­è¤×ÍÊÒÁÒö Manage ÊÒ¢Òä´é·ÑèÇâÅ¡ â´Â¼èÒ¹¡Òà Share ¢éÍÁÙÅ Management ÊÒÁÒö´Ö§ Report ·Õèµéͧ¡ÒÃÍÍ¡ÁÒä´éÍÂèÒ§ÃÇ´àÃçÇ ¶éÒäÁèãªé ERP ¨ÐÁÕ¤Ó¶ÒÁÇèҨзÓÍÂèÒ§äà áµè¶éÒãªé ERP ¨Ð¶ÒÁÇèҨзÓÍÂèÒ§äÃãËéÁѹ´Õ¢Öé¹ â´Âãªé¢éÍÁÙÅ·ÕèÁÕÍÂÙè

¤Ó¶ÒÁà¡ÕèÂǡѺ ERP
  • ÃÒ¤Òà·èÒäËÃè
  • ¡ÒÃãªé ERP äÁèÊÒÁÒö Guarantee ¤ÇÒÁÊÓàÃç¨ä´é àÃÒµéͧµÑé§ Team ¢Öé¹ÁÒÈÖ¡ÉÒ à¾ÃÒСÒÃ¹Ó ERP ÁÒãªé¨Ðµéͧ·Ó¡Òà Reengineering «Öè§äÁè·ÃÒºÇèÒ¨Ðà¢éҡѺºÃÔÉÑ·àÃÒä´éËÃ×ÍäÁè
  • ¡ÒÃÅéÁàËÅǨҡ Implement ÁÕ Factor ËÅÑ¡æ´Ñ§¹Õé
    o ¤¹äÁèãªè System à¾ÃÒФ¹¤Ô´ÇèÒ ERP à»ç¹·Ø¡ÍÂèÒ§ àªè¹·ÓáÅéÇÂÍ´¢ÒÂÊÙ§¢Ö鹵ç¹Õé¢Öé¹ÍÂÙè¡Ñº Marketing
    o äÁèä´éÇÔà¤ÃÒÐËìÃкº ERP ãËé´Õ¾ÍÇèÒàËÁÒÐÊÁ¡ÑºÍ§¤ì¡ÃäÁê ËÃ×Í¡ÒèѴ Training äÁè´Õ¾Í¨Ð·ÓãËéãªé§Ò¹ä´éäÁèÁÕ»ÃÐÊÔ·¸ÔÀÒ¾

SAP R/3 IT Architecture
   SAP ¨ÐÁÕ Wgate à»ç¹ Midleware ªèÇÂãËéÊÒÁÒö Run ä´é·Ø¡ Paltform áÅÐ Agate ¨Ðà»ç¹ Application Geway Customer Order Management (COM) Cycle
   ¨Ðà¡ÕèÂÇ¢éͧ¡Ñº SD, MM, FI, CO,áÅÐ PP áÅÐÁÕ 3 ¢Ñ鹵͹㹡ÒÃ·Ó R/3 System ERP ºÑ§¤ÑºãËéàÃÒµéͧ Setup
    o Company Code
    o Sales Organization
    o Distribution Channel ªèͧ·Ò§¡Òâ¹Êè§
    o Division áºè§ Division µÒÁ Department
    o Plant
    o Shipping point

Master data : Material Master
Material Master ¤×Í List ¢Í§ Material ·Ñé§ËÁ´à»ç¹àÍ¡ÊÒáÅÒ§ ¹Óä»ãªé·Ñé§ Cycle ¤×͵éͧ件֧·Õè Master Material àÇÅÒÁÕ product ãËÁèµéͧÁÒ Register ·Õè Material Master

Business Process Flow In SAP R/3
  • Order -->Delivery --> Invoice --> Payment àÃÒ·Óà·èÒ¹Õé·ÕèàËÅ×ÍÃкº·ÓãËé àªè¹ Inventory Ãкº handle ãËé

  • Pre-Sale Activities may Include Mailing list, Phone record kept on system, Inquiry

  • Sale Order Processing ÅÙ¡¤éÒ Order ¡Ñº Sale

  • Standard Order normally contains :
    o Customer and item information
    o Pricing for each item
    o Delivery schedule end information
    o Billing information

  • Functional Area of Sales Document
    o Delivery Scheduling
    o Transfer of Requirements
    o Priceing
    o Sales Information System
    o Credit Check
    o Output
    o Text
    o Availability Check

  • Sales Order Integrated :
    o Credit limited checking(FI)
    o Dynamic availability check(MM)
    o Cash forecast(FI)
    o Planning Strategies(PP)

  • Inventory Sourcing Determines:
    o µÃǨÊͺÊÔ¹¤éÒÇèÒÁÕËÃ×ÍäÁè áÅШÐÊ觢ͧÍÂèÒ§äà àªè¹Ê觨ҡ Warehouse àÃÒËÃ×Í Warehouse Í×è¹

  • Billing Support
    o Creating Invoices for deliveries and services
    o Creating credit and debit memos on the basis requests
    o Canceling business transaction
    o Transferring posting data to financial accounting

  • FI updates the receivable and the inventory by automatic journal entries to the general ledger

  • CO-PA update profit center accounting to track the revenue and costs associated with the sale ¤×Í ÇÔà¤ÃÒÐËì Performance ¢Í§¡ÒâÒ¤ÃÑ駹Õéâ´Â Automatic

  • Customers Payment Includes:
    o Posting payment against invoices
    o Reconciling difference, if necessary

  • Standard Reporting
    o Lists document and master data
    o Provides analysis throught sorting and totals
    o Display details by drilling down to the original documents

  • Sales Information System
    o Extracts and stores performance measurements
    o Allows you to summarize and drill down by selected characteristics
    o Provides basis for analysis and support for management decisions
    o Allows you to export data into Microsoft Excel or PC File
    o Some ERP development are continuing to develop CRM package that incrase the efficiency of the sales force
    o Some are trying to make their existing systems smarter by extending ERP’s capabilities into mare areas of decision support management reporting and data mining
    o Many ERP packages also included web-based systems and services in to their functionality, e.g. mysap.com

㹡óշÕè ERP äÁè Support ¡çÊÒÁÒöà¢Õ¹ Program àÊÃÔÁä´é «Öè§ã¹ ERP ä´éàµÃÕÂÁäÇéáÅéÇ

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